Customer Service Representative

Apex Tool Group; Apex (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Apex Tool Group in Apex, NC seeks aCustomer Service Representative to be the frontline contact for internal and external customers, handling orders and updates on order status. You will interface with executives and staff to ensure efficient processing and satisfaction.

The role requires 3+ years in related fields, strong Excel and SAP knowledge, and a customer-centric approach to drive timely delivery and accurate information.

Qualifications

• 3+ years' work experience in customer service, distribution, or sales
• Excellent verbal and written communication skills
• Ability to learn product lines and markets
• Experience with SAP Customer Service, Sales and Distribution modules is a plus
• Working knowledge of Microsoft Office and ERP systems

Responsibilities

• Serve as initial contact for customers via email, phone, internet, EDI and fax
• Process orders and workflows to ensure timely order entry, shipment, and credit memos
• Support continuous improvements in service and delivery through system upgrades and projects
• Manage customer expectations and maintain a professional, positive dialogue
• Contribute to safety, quality, delivery and cost objectives

Skills

Customer service

Communication

Microsoft Office

SAP ERP

SAP CS/SD modules

ERP software

Education

High School Diploma or GED

Tools

SAP

Microsoft Excel

Job description

The Blueprint (Role Profile)

At Apex Tool Group, LLC we pride ourselves on delivering world-class customer service in pursuit of our core value of Customers Come First! We are looking to add a Customer Service Representative at one of our flagship facilities in Apex, NC.

S/he will serve as the initial point of contact for internal and external customers to take and expedite orders, as well as provide updates on order status to customers. The Customer Service Representative will interact with individuals at all levels within other organizations, from expediters to presidents.

This position will report to a Supervisor, Customer Service and interact heavily with Sales, Marketing, Operations, and Distribution counterparts to process orders.

Come build your future with us!

The Build (Responsibilities)

• Act as the initial point of contact for service inquiries and customer order issues via email, telephone, internet, Electronic Data Interchange (EDI) and fax
• Process orders and workflows to ensure timeliness of releasing blocked orders to allow timely order entry, correspondence, shipment, return authorization and credit memorandums
• Participate in procedure development, testing system upgrades and special projects as needed to support continuous improvements in service and delivery
• Manage customer expectations and dialogue in a professional and positive manner, driving a positive experience for all customers
• Other duties as necessary to ensure our commitment to Safety, Quality, Delivery and Cost

The Toolbox (Qualifications)

• High school diploma or GED equivalent
• 3+ years' work experience in a related field preferred (i.e., Customer Service, Distribution, Sales)
• Working knowledge of Microsoft Office; ability to use Microsoft Excel formula, charts, etc.
• Working knowledge Supply Chain related software (i.e., ERP); SAP experience preferred
• Working knowledge of SAP Customer Service, Sales, and Distribution modules is a plus
• Ability to learn and understand assigned product lines and markets
• Excellent communication skills, both verbal and written
• Customer centric attitude and mindset