Customer Service Representative

Ultralux Health; American Fork (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Paid holidays

Job summary

UltraLux Health in American Fork, UT seeks a customer service associate to handle emails, chats, and calls, ensuring positive interactions across orders and inquiries.

You will update profiles in HubSpot, assist with orders, returns, and inquiries; the role is hybrid with 3–4 days in the office weekly, offering health benefits and competitive pay between $16–$18 per hour.

Qualifications

• 1-2 years of customer service experience preferred.
• Strong communication skills, both written and verbal.
• Must be an organized individual.
• Must be willing to take phone calls.
• Comfortable using computers and learning new software quickly.
• Experience with HubSpot (or similar CRM) is a plus.
• Hours: 8am-4pm MST Mon-Fri; after hours/weekends occasionally (rare).

Responsibilities

• Answer customer emails, chats, and phone calls.
• Follow up with orders and ensure positive interactions.
• Initiate returns, cancellations, and product changes.
• Update customer profiles on HubSpot.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Assist customers over the phone to place orders or via invoices.
• Follow up with failed order customers.
• Outreach via email for customer feedback.
• Proactive phone outreach to current customers about orders and retention.
• Follow procedures to prevent returns and ensure a great experience.

Job description

UltraLux Health is a young startup that is growing rapidly. We are an e-commerce natural health and wellness company that works hard to offer first-class customer service to our customers. You can check out our products at www.ultraluxhealth.com and Google us to see some customer reviews that speak to how high a priority our customer service is! We have a small but talented team helping customers, however, we are looking to expand that department.

Job Description:

• Answering customer emails, chats, and phone calls.
• Following up with customer’s orders and ensuring that they have positive interactions with the company.
• Initiating returns, cancellations, and product changes for customers.
• Updating customer profiles on HubSpot.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Assisting customers over the phone to place orders through our website or manual invoices.
• Following up with failed order customers.
• Outreach via email for customer feedback.
• Proactive phone outreach to current customers concerning recent orders, customer retention, and organically introducing other product lines
• Follow procedures to prevent returns and help customers have a great experience with their products

Job Requirements:

• 1-2 years of customer service experience is preferred.
• Strong communication skills, both written and verbal.
• Must be an organized individual.
• Must be willing to take phone calls
• Comfortable using computers and the ability to learn new softwares quickly.
• Experience with Hubspot (or a similar CRM) is a huge plus.
• Our hours of operation are from 8am-4pm MST on Monday-Friday. However, there are occasions where you may have to jump into customer emails after hours or on weekends. Those situations are rare and typically scheduled at least one week ahead of time.

Company Information and Benefits:

• We are located in American Fork, UT. This position is a hybrid work schedule with 3 or 4 days in the office each week.
• We offer competitive pay and time off policies in addition to 12 paid holidays per year.
• We offer health benefits including medical, dental, and vision.

Job Type: Full-time

Pay Range: $16-$18 /hr (depending on experience)