Customer Service Representative

Zesty Paws (part of H&H Group); Orlando (FL); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance (medical, vision, and

Equipment provided

6% 401K match

20 days PTO + 10 sick days + 3 wellnes

Job summary

Health & Happiness, parent of Zesty Paws, is hiring a customer service specialist in Orlando. This hybrid role involves assisting customers via phone, email, social media and chat, and collaborating with leadership to address product trends and issues.

You will update documents in Excel, PowerPoint and SharePoint, maintain spreadsheets and reports for promotions, and help grow a positive, fast-paced customer experience. Office near UCF's campus in Orlando.

Qualifications

• Strong verbal and written communication skills.
• Minimum 1 year experience in a customer service role.
• Typing speed of at least 40 WPM.
• Proven self-starter with ability to juggle priorities.
• Friendly, positive attitude and calm demeanor.

Responsibilities

• Provide outstanding customer service via phone, email, social media, and chat
• Provide trends and concerns regarding products to Leadership
• Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.)
• Track and respond to customer concerns via Amazon
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases
• Contribute ideas on improving the customer experience
• Maintain various spreadsheets, trackers and reports for marketing promotions and special projects

Skills

Communication skills

Customer service experience

Typing 40 WPM

Self-starter

Multitasking

Tools

Excel

PPT

SharePoint

Job description

At Health & Happiness, our vision is focused on premium nutrition and lifetime wellness; to inspire and achieve this vision we bring together seven international brands as we strive to make people around the world healthier and happier. We have established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with more than 3,400 employees working across the globe. We are excited about our future as we expand these premium, proven and aspirational brands to new markets, greeting consumers in all life stages.

Zesty Paws® specializes in providing premium products that are formulated with one important goal in mind – to keep our loving pets as strong as the bond they share with us. With a company culture rooted in passion, quality, transparency, and innovation, we are committed to making wellness more achievable and enjoyable for the four-legged member of your family.

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Our success as an organization is directly attributed to the health and happiness of our team. As a new team member, you will be empowered to positively contribute to our high-impact culture and be supported in bringing your whole self to work.

Duties and responsibilities

• Provide outstanding customer service via phone, email, social media, and chat
• Provide trends and concerns regarding products to Leadership
• Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.)
• Track and respond to customer concerns via Amazon
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment!
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Contribute ideas on improving the customer experience!
• Maintain various spreadsheets, trackers and reports for marketing promotions and special projects

Desired Skills and Experience

• Strong verbal and written communication skills.
• Minimum 1 year experience in a customer service role, preferably in an office-based environment.
• Vigorous attention to detail in areas such as proofreading.
• A friendly, positive attitude with a calm and composed demeanor.
• Typing speed of at least 40 WPM
• Proven self-starter with ability to juggle priorities and manage expectations.

This is a hybrid role and will require you to work from the office 3 days/ week after training. Our office is located near UCF's campus in Orlando, FL

Benefits include:

• Health insurance: medical, vision and dental
• Equipment provided
• 6% match for 401K
• 20 days annual PTO accrued + 10 sick days + 3 wellness days