Inside Sales

Lippert Components; Waxahachie (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Lippert Components is seeking a full-time Customer Support/Inside Sales role in Waxahachie, TX. You will develop customer relationships, track requests, learn product features, and provide accurate responses via phone and email. You will assist with new accounts and coordinate with production and sales teams to drive opportunities.

The role requires a high school diploma, experience with Navision/AX, and strong communication skills. Local travel may be required; overtime may be necessary.

Qualifications

• High School Diploma or equivalent.
• Experience with Navision and AX systems; proficiency with Outlook and Excel.
• Knowledge of Lippert production processes and procedures.
• Clear and respectful communication with customers (internal & external).
• Ability to work independently under deadlines and adapt to changing priorities.
• Must be customer centric and able to multitask in a fast-paced environment.

Responsibilities

• Develop and maintain relationships with customers and co-workers.
• Track and follow customer requests to completion.
• Learn product features and provide specs for configured lines.
• Run reports for the Report Server to obtain customer information.
• Work with operations to respond to inquiries via phone and email.
• Assist with setup of new accounts (credit application, etc).
• Support the sales team and facilitate RGR process with local plants.
• Provide daily support to assign outside sales team.
• Source new sales opportunities via calls and emails.
• Research accounts, identify key players and generate interest.

Skills

Customer-centric

Multitasking

Time management

Verbal and written communication

Proficient computer skills

Team player

Stress management

Overtime readiness

Education

High School Diploma or equivalent

Navision (Dynamics NAV) experience

AX experience

Outlook experience

Excel experience

Tools

Navision

AX

Microsoft Outlook

Excel

Job description

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Essential Functions

1. Develop and maintain meaningful relationships (with Customers and Co- Workers).
2. The ability to track and follow all customer request until complete.
3. The ability to learn new products and their key features.
4. Run various reports for the Report Server to obtain needed customer information.
5. Work with operations teams to provide quick and accurate responses to customer inquiries via phone and email.
6. Develop and provide specs for configured product lines as needed by the customers or outside sales team members.
7. Assist with initial contact and setup of new accounts. (credit application, etc)
8. Help facilitate and maintain the RGR process with all local production plants.
9. Provide daily support to assign outside sales team.
10. Variety of other misc. tasks that will vary from day to day.
11. Source new sales opportunities and build relationships through phone calls and emails
12. Understand customer needs and requirements
13. Work with appropriate sales executives to further develop opportunities
14. Research accounts, identify key players and generate interest

Supervisory Responsibility

This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility.

Physical Demands

The characteristics described below are representative of those encountered while performing essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires standing, walking, bending, kneeling, and stooping. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work is also necessary.

Travel

Local travel is expected for this position.

Preferred Education and Experience

1. High School Diploma or equivalent
2. System experience with Navision and AX
3. System experience with both Navision and AX. Including Microsoft Outlook and Excel
4. Knowledge and understanding of LCI's production processes and procedures.
5. Well-spoken individual who can communicate clearly and respectfully with customer (internal & external) via phone or email.
6. Ability to work independently, under pressure to meet deadlines/timelines.
7. Team player, open to change and changing priorities a must.
8. Demonstrated high sense of urgency; organizational skills and time management.
9. Possess a strong ability to multitask and problem solve in a fast passed environment.
10. Must be able to remain collected in stressful situations
11. Capable of working within a team based structure.
12. Willing and able to work overtime, when necessary.
13. MUST BE CUSTOMER CENTRIC!
14. Positive attitude.
15. Excellent verbal and written communication skills
16. Proficient computer skills
17. Ability to multi-task, prioritize and manage time effectively

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

Equal Employment Opportunity

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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