Customer Service Representative

ACME Cryogenics; Allentown (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Job summary

Superior Products, part of OPW Clean Energy Solutions, is hiring a Customer Service Representative in the United States. You will handle inquiries, process orders, and support the sales team while seeking new opportunities across medical, specialty gas, and industrial markets.

The role emphasizes customer advocacy and cross-functional collaboration within a manufacturing environment. The role requires an associates degree or equivalent experience, 3+ years of customer service and inside sales,

Qualifications

• Associates degree or certificate required; or years of experience in lieu of a degree.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus.
• Proficiency in MS Office—Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.

Responsibilities

• Process customer inquiries via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers and promote company products and services.
• Respond promptly to inquiries and address customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate follow-ups on quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, specialty gas, fill plants and industrial markets.
• Follow-up on new customer leads; help retain the customer base.
• Provide back-up support to other sales/customer service team members.

Skills

Customer service

Inside sales

MS Excel

Outlook

Written and verbal communication

multitasking under pressure

Education

Associates degree or certificate

Tools

Caelus ERP

MS Office

Job description

OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges, OPW is committed to shaping the future of the clean energy industry, and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises, Acme Cryogenics, RegO Products and RegO Products subsidiary, Superior Products all renowned for pioneering solutions in clean energy and the safe handling, transport, and storage of cryogenic liquids and gases. Join us in our journey towards a safer, cleaner tomorrow. To learn more about OPW Clean Energy Solutions, please visit our website: OPW Clean Energy Solutions. To visit our enterprise website please visit Superior Products.

SCOPE:

The Customer Service Representative is responsible for answering phones, providing pricing and delivery, setting up of new customer accounts, processing orders, responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superior’s entire product line through its network of OEM’s, Gas Distributors and Medical Dealers. The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our customers.

This role will go through a comprehensive training program on the products and services that Superior Products manufactures and provides and the markets it works with to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties.

RESPONSIBILITIES:

Required:

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow-up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members

Required Experience:

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus
• Proficiency in all MS Office skills – particularly Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• High degree of energy, initiative, and integrity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply