Customer Service Representative

150311 AVPM NH PC 3 (Multi - 7 Locations); Allenstown (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses

401(k) matching

Student loan assistance

Health insurance

Paid time off

Career development

Job summary

AmeriVet’s Allenstown Animal Hospital is seeking a personable Client Service Representative to be the first point of contact for clients, via phone and in person. You will manage appointments, education, and lobby triage while maintaining an inviting, professional atmosphere.

You’ll handle payments and support veterinary staff, ensuring accurate client records and smooth daily operations. If you have strong communication and problem-solving skills, this team offers growth and development in a

Qualifications

• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Professional and friendly phone etiquette.
• Available to work weekends and holidays when needed.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Manage multi-line phone system and direct calls.
• Schedule appointments and triage lobby needs for efficient daily workflow.
• Collect payments and maintain accurate cash drawer.
• Update client and pet records and retrieve medical history as needed.
• Provide compassionate, calm service, especially during emergencies.

Skills

Phone etiquette

Customer service

Task prioritization

Problem solving

Attention to detail

Computer efficiency

Communication

Education

HS Diploma or equivalent

Tools

Avimark / Cornerstone EMR

Job description

If you're looking to be part of a team that provides superior care and excellent service, then we at Allenstown Animal Hospital in Allenstown NH have the open position for you. We have assembled an expert team of veterinary professionals that bring this type of care to the pets of our community.

Job Description:

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

CSR Responsibilities:

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system.
• Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately.
• Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.
• Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities.

What you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.