Customer Service Representative-2

148733 Marshfield Animal Hospital; Marshfield (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

401(k) plan

Vision and life insurance

Mental health resources

Job summary

Marshfield Animal Hospital is a state-of-the-art Fear Free Certified hospital seeking an experienced veterinary receptionist. You will be the first and last point of contact, handling appointments and client information with a warm, professional demeanor in a busy 5-doctor practice.

This role requires day, night and Saturday morning shifts. We offer competitive wages and an excellent benefits package including medical/dental, PTO and a 401(k) for full-time positions.

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and compassionate, client-focused service.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology, including scheduling software and online platforms.
• Strong organizational skills and ability to multitask during busy periods.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments and manage client bookings.
• Update client and patient records; process billing.
• Assist with client education and post-visit instructions.
• Support the medical team and keep reception area organized.

Skills

Excellent communication

Customer service experience

Organizational skills

Tech-savvy

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

About us

Marshfield Animal Hospital is a state-of-the-art Fear Free Certified hospital located in a beautiful coastal community. We are currently seeking an experienced veterinary receptionist to join our team. We are a busy 5 doctor hospital with a dedicated support team of technicians and receptionists. Two years previous experience is preferred. Candidate must be team oriented with strong communication skills and enjoy working in a fast-paced environment while maintaining a high standard of care. The position will include day, night and Saturday (morning) shifts. We offer competitive wages and an excellent benefits package including medical/dental and paid time off and 401(k) for full time positions.

Job Summary

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities

• Client Communication & Scheduling:
• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Client Relations & Service:
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Managing Patient Information & Technology:
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Support the Medical Team & Practice Operations:
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

Company Culture & Benefits

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career - no matter where you start.