Customer Service Representative

Copart; Albuquerque (NM); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Vertreter, der außergewöhnlichen Service bietet und Kundenanfragen professionell bearbeitet. In dieser spannenden Rolle werden Sie die Bedürfnisse der Kunden verstehen und Lösungen anbieten, um eine einzigartige Erfahrung zu schaffen. Sie sind verantwortlich für die Bearbeitung von Anrufen, Chats und E-Mails, während Sie mit verschiedenen Abteilungen zusammenarbeiten, um Probleme effizient zu lösen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, Zahn- und Augenversicherung

401(k) mit Unternehmensbeitrag

Mitarbeiteraktienkaufplan

Mitarbeiterunterstützungsprogramm

Bezahlter Urlaub und Krankheitsurlaub

Lebensversicherung und AD&D

Mitarbeiterrabatte

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice oder Büro-Unterstützung.
• Ausgezeichnete Kommunikationsfähigkeiten und Kundenservice-Fähigkeiten.

Responsibilities

• Bereitstellung hervorragenden Kundenservice per Telefon, Chat oder E-Mail.
• Verständnis der Kundenbedürfnisse und Angebot geeigneter Lösungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office Suite

Detailgenauigkeit

Problemlösungsfähigkeiten

Multitasking

Bilingualität

Education

High School Diploma

Tools

Büroausstattung

Job description

Join to apply for the Customer Service Representative role at Copart.

2 weeks ago Be among the first 25 applicants.

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide. We connect vehicle sellers to more than 750,000 buyers in over 190 countries. We prioritize providing an unmatched experience every day, driven by our people, processes, and technology.

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. The role involves understanding Copart practices, offering solutions to facilitate a unique customer experience, and obtaining vehicle releases from body shops or other locations, including residences. The CSR may also support chat and email customer support, answer and place calls professionally, and focus on call resolution using company resources.

Responsibilities include:

1. Providing excellent customer service via phone, chat, or email.
2. Understanding customer needs and offering appropriate solutions.
3. Obtaining vehicle releases from various locations.
4. Supporting other office functions as needed.
5. Maintaining professionalism and call quality.
6. Utilizing company resources to resolve issues efficiently.

Required Skills and Experience:

• One year of office support or customer service experience (preferred).
• High School diploma.
• Excellent customer service and communication skills.
• Proficiency with office equipment and MS Office Suite.
• Attention to detail and problem-solving skills.
• Typing speed of 45 WPM.
• Professional appearance and ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.
• Occasional overtime may be required.

Benefits include:

• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Paid vacation, sick leave, and holidays.
• Life and AD&D insurance.
• Employee discounts and other benefits.

At Copart, we value diversity, inclusion, and collaboration, fostering a workplace where everyone feels appreciated and inspired to contribute.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing