Customer Service Representative

Seat Cover Solutions; Albertville (MN); On-site; USD 40,608 - 49,632; Full time

Benefits offered by this job

15 days PTO

401(k) program launching in 2026

Career growth opportunities

Job summary

Seat Cover Solutions in Albertville, MN is hiring for a full-time Customer Service role. The ideal candidate should have a minimum of 1 year of customer service experience, be tech-savvy with Google Drive, and possess strong organizational skills. Responsibilities include responding to customer inquiries through email and social media, assisting with questions about product fitment, and maintaining records of interactions.

With a supportive team culture and opportunities for growth, this in-office position offers a starting salary of $45,120/year plus 15 days PTO.

Qualifications

• 1+ years of customer service or equivalent experience required.
• Must be comfortable with Google Drive, Docs, and Sheets.
• Able to type at least 70 words per minute.

Responsibilities

• Respond promptly to customer inquiries via email and social media.
• Assist customers with order status and compatibility questions.
• Maintain detailed records of customer interactions.

Skills

Customer Service experience

Tech Proficiency

Strong work ethic

Organizational skills

Ability to work in a team

Tools

Shopify

Google Workspace

Meta Business Suite

Job description

Type: Full-Time (40 hours/week), In-Office

Reports to: Customer Service Manager

Core Values

• 10X: Think big and operate with a 10X mindset.
• Drive: Show a get-after-it attitude and take initiative.
• Positive Resilience: Embrace challenges and enjoy pushing through them.
• Strategic Foresight: Anticipate what’s ahead and make intentional, well-informed decisions.
• Customer-Centric: Be fully committed to delighting the customer.

Culture & Story

Seat Cover Solutions was born in a college dorm room in 2023, founded by two lifelong best friends with a shared vision: to build something big from the ground up. What started as a scrappy idea fueled by grit and ambition has rapidly grown into a national brand selling over 60,000 seat covers annually. That same hunger and energy are still at the heart of everything we do.

We're not your typical company. We're a young, fast-paced, and relentlessly driven team that thrives on challenges, high standards, and collective wins. Our culture is built around ownership in your daily tasks, growth, and passion. We don't just show up to work — we show up to evolve, to create, and to push the boundaries of what’s possible. Everyone on our team is expected to bring a strong work ethic, take initiative, and elevate those around them.

At Seat Cover Solutions, we also live and breathe social media. From product videos to behind-the-scenes content, team members have opportunities to appear in videos, live streams, and other engaging digital content that directly connect with our community.

We're looking for people who are excited by opportunity, not intimidated by it — people who show up ready to grow, ready to contribute, and ready to build something they can be proud of. If you're someone who embraces challenges, takes pride in your work, and wants to be part of a team that’s building a brand the world will remember, then this is the place for you.

Work Schedule

• Hours: 8:00 AM – 4:00 PM
• Days: Monday through Friday
• Location: This position is fully in-office at our Albertville, MN headquarters.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via:
• Email
• Social Media (Facebook, Instagram, TikTok, YouTube)
• Direct Messages (DMs)
• Post Comments
• Assist customers with a wide range of questions, including:
• Compatibility and fitment guidance
• Order status and tracking
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to improve processes and share feedback.
• Take initiative in handling new and evolving tasks as assigned.

Required Skills & Attributes

• Customer Service or equivalent experience: Minimum of 1+ years required
• Tech Proficiency: Candidates must be comfortable with Google Drive, Docs, and Sheets.
• Strong work ethic and integrity
• Highly teachable and open to feedback
• Proactive and willing to go above and beyond core duties when needed
• Ability to type at least 70 words per minute
• Strong organizational and task-management skills
• Self-motivated and goal-driven
• Able to work well with others in a team environment

Tools You’ll Be Using

• Shopify
• Google Workspace (Drive, Docs, Sheets)
• Meta Business Suite
• TikTok and YouTube platforms
• Starting salary of $45,120/year + opportunity for increased pay based on performance
• 15 days PTO annually (with prior approval) + company-stated federal holidays
• 401(k) program launching in 2026
• Career growth opportunities within a supportive and driven team

If you're looking for a rewarding role that challenges you, where you can make a real impact and grow with a company that values your contributions, Seat Cover Solutions is the place for you.

To Apply: Please send your resume and a short introduction to [e-mail]