Customer Care Specialist

The Seat Shop; Plano (TX); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Competitive salary and benefits

Bonus opportunities

Casual dress code

Office dogs

Breakroom snacks

Company parties

Auto upholstery knowledge

Job summary

The Seat Shop in Plano, Texas is seeking a full-time, in-office Customer Care Specialist. Base salary starting at $48,000 annually plus a 5% performance-based monthly bonus incentive.

You will handle customer care across phone, email, chat, and social media to ensure a smooth buying experience for individuals, upholstery shops, and online retailers. Join a small, high-impact team that values passion, humor, and top-notch service.

Qualifications

• Strong verbal and written communication is essential for customer care.
• A natural problem-solver who sees things from the customer perspective.
• Detail-oriented, organized, and precise in handling orders.
• Basic tech skills including typing and using Office/Drive tools.

Responsibilities

• Deliver excellent customer care via phone, email, chat, text, and social media.
• Stay sharp on product and vehicle knowledge through training and tools.
• Proactively reach out to clients when orders need clarification or delays.
• Ensure the order flow between internal systems stays accurate and complete.

Skills

Strong verbal and written communicatie

Problem-solving mindset

Detail-oriented

Basic tech skills

Bilingual English/Spanish

Tools

MS Office & Google Drive

Job description

Base salary starting at $48,000 annually, plus 5% performance-based monthly bonus incentive. This role is full-time, in-office in Plano, Texas.

The Seat Shop is the authority in Factory-Match Replacement Seat Covers and Foam Cushions for full-size trucks and SUVs. In simple terms: we help our clients fix their torn-up seats and enjoy their ride again.

Back in 2006, two brothers with a big dream and a little extra cash started this business out of their garage. 20 years later, we've grown into a team of over 40, manufacturing and selling our own automotive products that look, fit, and feel just like the factory originals.

We're heading into another exciting year of growth, and we're looking to expand our Customer Service division with a full-time, in-house Customer Care Specialist at our Plano, Texas headquarters.

Why This Role Matters

When you join The Seat Shop crew, you'll become a key part of a small, high-impact team that keeps our retail and wholesale clients happy by providing a smooth buying experience. We serve:

• Individual consumers who would rather repair their seats than spend $60-70k on a new truck.
• Upholstery shops who rely on our products to save time and serve more clients.
• Online retailers who carry our products to expand their inventory.

Each group is essential to our success, and this role ensures they get the same outstanding service as the quality of the products we build.

Responsibilities

• Deliver excellent customer care via phone, email, chat, text, and social media.
• Stay sharp on product and vehicle knowledge through our in-house training and tools.
• Proactively reach out to clients when orders need clarification, correction, or are experiencing delays to provide solutions.
• Ensure the order flow between internal systems stays accurate and complete.

Our Culture

At The Seat Shop, we value passion, humor, and yes-good hygiene. Additionally, we rely on our five key principles to guide us:

• Work hard, be honest, and take care of each other.
• Consider every client a friend and treat them accordingly.
• Be obsessed with customer service. Be someone who people look forward to doing business with.
• Offer only the highest-quality products and services to our clients and accept nothing less from our business partners.
• Enjoy what you do! Life is too short to be miserable at work!

What We’re Looking For

• Strong verbal and written communication skills (comfortable chatting with anyone).
• A natural problem-solver who sees things from the customer’s perspective.
• Detail-oriented, organized, and precise (you notice what others miss).
• General familiarity with truck and SUV makes and models (not required, but helpful).
• Basic tech skills (typing, Microsoft Office/Google Drive).
• A friendly, dependable teammate (quirky is fine, creepy is not).

Automotive parts counter experience – If you've worked at a dealership, auto parts store, or similar role, we want to hear from you.

Nice to Have, but not Required

Bilingual English/Spanish – If you're fluent in both languages, that's a valuable skill for our customer care team.

• Competitive salary, benefits, and insurance package.
• Growth opportunities through performance-based bonuses and raises.
• Relaxed, casual dress code (t-shirts and jeans/shorts welcome).
• Office dogs (Ranger, Maverick, Daisy, and Walter) who will love you unconditionally.
• Stocked breakroom with drinks and snacks.
• Legendary company parties.
• More knowledge about auto upholstery than you ever thought possible.