Customer Service Representative

Seat Cover Solutions; Rogers (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

MN ESST + holidays

Career growth opportunities

Simple IRA 3% Match

On-the-job training

Performance-based pay

Job summary

Seat Cover Solutions, a growing Minnesota-based brand, seeks a customer service superstar to handle inquiries across email, phone, and social channels. You’ll guide customers on product compatibility, track orders, and provide timely, friendly support that drives satisfaction and sales.

Ideal candidates bring 1+ year of experience, strong typing, and comfort with Shopify and social platforms. This full-time role offers training, growth opportunities, and a base hourly rate with commissions, in a

Qualifications

• 1+ years of customer service experience or equivalent.
• Proficiency with Google Drive, Docs, and Sheets.
• Typing speed of at least 70 wpm.
• Proactive, take ownership and see tasks through to completion.
• Experience with Shopify, Meta Business Suite, TikTok, and YouTube is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via Email, Phone, Social Media, Direct Messages, and comments.
• Provide compatibility and fitment guidance, order status, and tracking information.
• Maintain accurate records of customer interactions and relevant order, product, and customer data.
• Provide product recommendations and identify opportunities to increase sales while ensuring a positive experience.
• Collaborate with team to improve processes and share feedback on recurring issues and improvements.
• Adapt to evolving business needs and take initiative in new responsibilities and duties.

Skills

Customer service

Communication

Typing speed

Proactive

Teamwork

Tools

Google Drive

Google Docs

Google Sheets

Shopify

Meta Business Suite

TikTok

YouTube

Job description

Seat Cover Solutions started in a college dorm room in 2023, founded by two lifelong best friends with a shared vision to build something meaningful from the ground up. What began as a scrappy idea fueled by grit and ambition has grown into a national brand selling over 60,000 seat covers every year - and we’re just getting started. Everyone on our team plays an important role, and we believe the best results come when people take ownership of their work and celebrate wins together.

We’re looking for people who are hungry to learn, excited by opportunity, and ready to contribute. If you embrace challenges, take pride in your work, and want to be part of a team that’s building something bigger every day, you’ll fit right in at Seat Cover Solutions.

What You'll Be Doing

• Respond promptly and professionally to customer inquiries via:
• Email
• Phone Support
• Social Media (Facebook, Instagram, TikTok, YouTube)
• Direct Messages (DMs)
• Post Comments
• Assist customers with a wide range of questions, including:
• Compatibility and fitment guidance
• Order status and tracking
• Maintain accurate and detailed records of customer interactions and ensure relevant order, product, and customer information is documented appropriately.
• Provide product recommendations and identify opportunities to increase sales while delivering a positive customer experience.
• Collaborate with team members to improve processes and share feedback, sharing customer feedback, identifying recurring issues or opportunities, and supporting process improvements.
• Adapt to evolving business needs, taking initiative in new responsibilities, processes, systems, and other duties as assigned.

What You Should Have

• 1+ years of customer service or equivalent experience
• Experience with Google Drive, Docs, and Sheets.
• Ability to type at least 70 words per minute
• Proactive, get-it-done attitude with a strong sense of urgency, initiative, and willingness to take ownership and see tasks through to completion.
• Proactive and willing to go above and beyond core duties when needed
• Experience with Shopify, Meta Business Suite, TikTok, and Youtube preferred
• Strong organizational and task-management skills
• Self-motivated and goal-driven
• Able to work well with others in a team environment

The hiring compensation range for this position is a base rate of $23-25/hour + commissions. Actual compensation will be determined based on various factors, including, but not limited to, the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.

Benefits Available:

• MN ESST + company-stated federal holidays
• Career growth opportunities within a supportive and driven team
• Simple IRA 3% Match
• On-the-job training
• Opportunity for increased pay based on performance

Hours:

This is a full-time position. Standard work schedule is Monday-Friday unless otherwise noted.

Disclosures

Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Seat Cover Solutions is a drug-free workplace.

Seat Cover Solutions is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.

Candidates must be legally authorized to work in the United States. We are not able to provide visa sponsorship now or in the future for this position.