Customer Service Representative

Highland Square Mustard Seed Market and Cafe; Akron (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Highland Square Mustard Seed Market and Cafe in Akron, OH seeks a Customer Service Associate to greet guests, manage cashiering, answer questions, and provide product information while supporting store operations.

The role requires 1+ year of customer service and at least 6 months cashiering; you will process payments, handle returns, and assist with phone and email communications. Strong multitasking and attention to detail are essential.

Qualifications

• Experience delivering friendly customer service in a retail setting.
• Ability to handle cash transactions accurately and efficiently.
• Comfort with answering questions about products and store policies.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Execute proper cash handling and payment processing per policies.
• Conduct cashier duties and bag groceries per store procedures.
• Resolve product issues via returns, refunds, or exchanges as needed.
• Answer phones and manage communications per SOPs.
• Support CSR email communications and store updates.
• Perform other duties as assigned.

Skills

Interpersonal Skills

Basic Math Skills

Problem Solving

Verbal Communication

Multitasking

Attention to Detail

Teamwork

Education

1+ years of Customer Service Experience

6+ months Cashiering experience

Tools

Cash Register

POS Terminal

Tablet

Printer

Job description

Description

Job Summary

Provides exceptional customer service acting as a liaison between the store, its customers and associates. Resolve customer concerns and provide product and operational information as needed. Exercises multitasking abilities to support department operations through cashiering and bagging responsibilities.

Responsibilities

• Provide excellent customer service to internal and external customers
• Execute proper cash handling and payment processing in accordance with company policies and procedures
• Reliably conduct the checkout responsibilities of a cashier in accordance with company policy and procedures
• Resolves customer product issues through returns, refunds, and exchanges as situations demand
• Fields phone calls and operates phone tree in accordance with IT standard operating procedure
• Monitors and utilizes shared CSR email account to communicate necessary information and stay informed on company communications
• Performs Customer Service desk duties as needed
• Performs other duties as assigned.

Working Conditions

Works in a non-smoking store environment where there is occasional discomfort due to exposure to dust/pollen, elements, temperatures changes, and infrequent environmental noise.

Equipment Operated

• Cash Register
• Bailer Machine
• Tablets
• Printer
• POS Terminal
• Trash Compactor
• Vacuum
• Hand Scanner
• Adding Machine
• Laptop Computer
• Corded and Cordless Phones
• Handheld Mobile Remote Device

Requirements

Education And Experience

• 1+ years of Customer Service Experience is required
• 6+ months of Cashiering or Cash Handling experience is required

Knowledge, Skills, Abilities

• Interpersonal Skills
• Basic Math Skills
• Ability to Problem Solve
• Ability to answer and field phone Calls
• Basic Computer Skills
• Cash Handling Skills
• Verbal Communication Skills
• Ability to work independently
• Ability to Multitask
• Strong Attention to Detail
• Ability to work with a team
• Ability to operate Cashier Equipment

Physical Requirements

• Hearing (Auditory)
• Reading
• Reaching
• Lifting and Carrying 50 lbs.
• Cordless and Corded Phone Handling
• Bending
• Grasping
• Standing
• Sight or Peripheral Vision
• Operating Equipment
• Pushing/Pulling Shopping Carts
• Walking
• Crouching
• Communicating (Verbal)
• Writing
• Computer Operations
• Machine Operations