Customer Service Representative

CFS; Akron (OH); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Family-like atmosphere

Voice matters

Flexible work culture

Growth opportunities

Job summary

CFS in Akron, Ohio is seeking a Customer Service Representative to join our on-site team. The role handles inquiries by phone, email, chat, and in person, with a focus on timely, professional responses and issue resolution.

You'll process orders, returns, and refunds, maintain records, and collaborate across departments to improve service. The position offers a stable schedule (Mon–Fri) and growth opportunities within a supportive, family-like environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work under pressure.
• Familiarity with CRM systems and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Process orders, returns, exchanges, and refunds accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Provide information about products, services, promotions, or policies
• Identify opportunities for process improvement and customer satisfaction enhancements

Skills

Customer service

Communication

CRM experience

Multitasking

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Job title: Customer Service Representative

Location: On-site in Akron, OH

Schedule: Monday–Friday

Salary: $39,000 – $41,000 depending on experience

Why This Opportunity Stands Out

• Small team with a family-like atmosphere
• Your voice matters—ideas are encouraged and valued
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

Key Responsibilities (Customer Service Representative)

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Process orders, returns, exchanges, and refunds accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Provide information about products, services, promotions, or policies
• Identify opportunities for process improvement and customer satisfaction enhancements

Qualifications (Customer Service Representative)

• High school diploma or equivalent
• Previous customer service or call center experience is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Familiarity with CRM systems and Microsoft Office Suite