Customer Service Representative

The Alliance Team; Affton (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The Alliance Team in Missouri is seeking a detail oriented, energetic Customer Service Representative to join our team. You will handle inbound and outbound calls, educate customers on available home inspection packages, and coordinate scheduling with clients, real estate agents and vendors.

This role requires excellent communication, the ability to multi-task in a fast-paced environment, and comfort with learning new software such as Excel, Outlook and Word.

Qualifications

• Must be 18 years of age or older.
• High school diploma/GED required.
• Must be available to work Monday-Friday 9-5.
• Background in real estate or previous real estate knowledge is helpful.
• Previous experience in a customer service role is a plus.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Scheduling inspections with clients, real estate agents and third-party vendors.
• Efficiently educating customers on the different packages and services offered.
• Maintaining a high level of professionalism and positive attitude with clients.
• Communicating and coordinating effectively with internal departments.
• Following company processes accurately and efficiently.

Skills

Interpersonal skills

Active listening

Phone communication

Verbal communication

Customer focus

Time management

Multi-tasking

Computer literacy

Education

High school diploma/GED

Tools

Excel

Outlook

Word

Job description

The Alliance Team is the #1 Pillar To Post home inspection franchise in North America. Our mission is to provide a home inspection experience that is easy, comfortable, consistent and instills confidence in all we serve in the real estate transaction. Our difference is our talented team of people. We deliver an exceptional service, work well as a team and we have fun doing it. Our business provides a broad range of home inspection services to include: building inspections, radon testing, sewer lateral inspections, gas mechanical inspections, wood destroying insect inspections and mold sampling. We are currently seeking a detail oriented, energetic, and motivated individual to join our team as a Customer Service Representative. This candidate will ideally possess the following:

• Exceptional interpersonal and rapport building skills
• Great active listening skills
• Comfortability working in fast-paced environments
• Capability to learn software systems relatively easily
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Computer literacy and proficiency in Excel, Outlook & Word

The duties of the job include:

• Managing large amounts of inbound and outbound calls in a timely manner
• Scheduling inspections with clients, real estate agents and third-party vendors
• Efficiently educating customers on the different packages and services offered
• Maintaining a high level of professionalism and positive attitude with clients
• Communicating and coordinating effectively with internal departments
• Following company processes accurately and efficiently

Qualifications:

• Must be 18 years of age or older
• High school diploma/GED required
• Must be available to work Monday-Friday 9-5
• Background in real estate or previous real estate knowledge is helpful
• Previous experience in a customer service role is a plus