Customer Service Associate — Real Estate Inspections

The Alliance Team; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Alliance Team in St. Louis, MO, is seeking a detail oriented Customer Service Representative to join our team. You will handle high volumes of calls, schedule inspections with clients, agents, and vendors, and educate customers on available packages and services.

Ideal candidates will have strong communication, active listening skills, and comfort with fast-paced environments. Proficiency with Excel, Outlook, and Word is expected, with a background in real estate seen as a plus.

Qualifications

• Must be 18 years of age or older.
• High school diploma/GED required.
• Must be available to work Monday-Friday 9-5.
• Background in real estate or previous real estate knowledge is helpful.
• Previous experience in a customer service role is a plus.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Scheduling inspections with clients, real estate agents and third-party vendors.
• Efficiently educating customers on the different packages and services offered.
• Maintaining a high level of professionalism and positive attitude with clients.
• Communicating and coordinating effectively with internal departments.
• Following company processes accurately and efficiently.

Skills

Interpersonal skills

Active listening

Time management

Software literacy

Phone communication

Customer focus

Multitasking

Education

High school diploma/GED

Tools

Excel

Outlook

Word

Job description

The Alliance Team in St. Louis, MO, is seeking a detail oriented Customer Service Representative to join our team. You will handle high volumes of calls, schedule inspections with clients, agents, and vendors, and educate customers on available packages and services.

Ideal candidates will have strong communication, active listening skills, and comfort with fast-paced environments. Proficiency with Excel, Outlook, and Word is expected, with a background in real estate seen as a plus.