Customer Service Account Manager

Cpgteam; Oak Creek, Northern (WI, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Monthly production bonuses

Great benefits including life, medical

401(k) and more

Job summary

Independence Corrugated is hiring a Customer Service Account Manager in Oak Creek, WI. The role is the liaison between customers and the plant, handling orders via phone, internet, or email and communicating prices, shipping, and delays.

You will support operational flow with accurate data entry and order management in a fast-paced manufacturing environment. Ideal candidates have 3+ years in customer service in an office, 2+ years data entry, and proficiency in MS Word/Excel/Outlook, with strong

Qualifications

• Minimum 3 years of customer service experience in an office setting.
• Minimum 2 years of data entry experience.
• Proficient in Microsoft Word, Excel and Outlook.
• Exceptional written and verbal communication skills.
• Ability to multi-task and prioritize time effectively.

Responsibilities

• Receive and process material orders from customers via phone, internet, or email.
• Inform customers of unit prices, shipping dates, delays, and required information.
• Support plant operations by maintaining timely data entry and order management.
• Interact with customers daily to build relationships and ensure accurate data entry on orders.

Skills

Customer service

Data entry

Communication

Time management

Multitasking

CRM

Order management

Teamwork

Education

Administrative, business, or management degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Independence Corrugated, 7475 South 6th Street, Oak Creek, Wisconsin, United States of America

Job Description

Posted Wednesday, August 12, 2026 at 5:00 AM

Independence Corrugated , a subsidiary of Schwarz Partners and corrugated manufacturing industry leader, currently has an exciting opportunity available for a Customer Service Account Manager in Oak Creek, WI. As a Customer Service Account Manager, you are the liaison between our customers and the plant. You are responsible for receiving and processing material orders directly from customers via telephone, internet, or email in a timely and accurate manner. You will inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by our customers. You will also aid in sustaining operational flow within the plant by supporting our strategies and work standards.

Independence Corrugated truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

Independence Corrugated requires the following skills and abilities:

• An energetic, motivated, and dependable worker who is dedicated to the job and team.
• A minimum of 3 years of customer service experience in an office setting.
• A minimum of 2 years of data entry experience.
• An administrative, business, or management degree is preferred but not required.
• Customer service experience in a manufacturing company preferred.
• Proficient in Microsoft Word, Excel and Outlook.
• Exceptional and clear written and oral communication skills.
• Ability to multi-task and prioritize one’s time effectively.
• Must be an effective time manager with the ability to adapt to a dynamic, fast-paced environment with cutting-edge technology.
• The ability to function as a mature, professional individual, who interacts positively with teammates.
• Ability to function effectively in a team yet function independently with minimal direction.
• Customer Relationship Management.
• Day-to-day customer interactions.
• Order Management.

As an industry leader Independence Corrugated offers:

• Exceptional pay and great, affordable benefits (including life, medical, dental, 401(k) and more!).
• Highly rewarding bonus program paid monthly! You are eligible for the bonus program from your first day of employment.
• A clean facility featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.

Continuously positioned as a leader in the packaging industry, we have been regarded as one of the most innovative corrugated manufacturers by competitors and peers alike. Located in Oak Creek, Wisconsin, we combine high-tech equipment with a well-oiled team, to provide corrugated sheets to a diverse and demanding sector of the national packaging market. Setting itself apart from other sheet feeders, we have the backing of one of the largest and most influential management groups the packaging world has seen. We will continue to grow and only increase its footprint in the industry. Encouraging this growth is unparalleled service, which starts with our top-notch Customer Service Team. Our Customer Service Representatives (CSR) are the face and voice of this results driven company. Interacting with the customers on a daily basis, relationships are built that will continue to push our ability to service the customers to the next level. On top of building relationships, CSRs are tasked with ensuring accurate data entry on up to $500k+ of orders each and every day.

AS AN INDUSTRY LEADER, INDEPENDENCE CORRUGATED OFFERS:

• Monthly production bonuses.
• Unlimited opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented, and employee-friendly environment.

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Independence Corrugated, 7475 South 6th Street, Oak Creek, Wisconsin, United States of America