Customer Service Rep with Cashier exp

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. In this role, you will provide exceptional service to customers, addressing inquiries and resolving issues to ensure a positive experience. You will be responsible for responding to customer inquiries through multiple channels, processing transactions, and collaborating with other departments to tackle complex issues. This position offers an opportunity to enhance your skills in a supportive environment while making a meaningful impact on customer satisfaction. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Proficient in Microsoft Office Suite and strong communication skills required.
• Ability to handle sensitive information and multitask effectively.

Responsibilities

• Respond to customer inquiries via various channels in a timely manner.
• Resolve customer complaints efficiently while maintaining a positive experience.

Skills

Communication Skills

Problem-Solving

Multitasking

Attention to Detail

Confidentiality

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Role: Customer Service Rep - Cashier

Client: DC Government

Location: Washington, D.C. (Onsite)

Job Description:

M-F 12:30p-5p

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

1. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
2. Assist customers with product information, order status, or any account-related issues.
3. Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
4. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
5. Process transactions, returns, and exchanges according to agency guidelines.
6. Collaborate with other departments to address and resolve complex issues.
7. Provide feedback to management on recurring customer concerns and suggest improvements.
8. Stay informed about industry trends and best practices to enhance customer service quality.
9. Perform other duties as assigned to support the customer service team.

Education:

- High School Diploma

Qualifications:

1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
2. Strong organizational and multitasking abilities.
3. Excellent written and verbal communication skills.
4. Attention to detail.
5. Ability to handle sensitive information with confidentiality.