Representative, Customer Care / Exp-Piscataway, NJ.

Agilex Fragrances; Piscataway Township (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Associate, where you'll play a vital role in managing customer accounts and enhancing satisfaction. This position requires excellent communication skills to foster strong relationships and efficiently handle order fulfillment. You'll work in a collaborative environment that values curiosity and innovation, ensuring that every customer interaction is a positive one. With a commitment to sustainability and employee well-being, this role offers a unique opportunity to contribute to a company that prioritizes growth and teamwork. If you're passionate about customer service and looking for a place to thrive, this is the perfect opportunity for you.

Benefits

Competitive Pay

Career Growth Opportunities

Outstanding Benefit Programs

Supportive Work Environment

Qualifications

• 1-3 years of experience in customer service, preferably B2B.
• Proficiency in MS Office, especially Excel, is required.

Responsibilities

• Manage customer accounts and the order fulfillment cycle.
• Process purchase orders, pricing, and shipping information.
• Handle customer complaints and monitor service indicators.

Skills

Customer Service

Communication Skills

Problem Solving

Order Fulfillment

Education

High School Diploma/GED

Tools

MS Office

Excel

Word

Outlook

Job description

Sr Specialist, CX, PE, P&B

Piscataway, NJ

On-Site

Band J

We have an immediate hybrid opening for Customer Experience Associate in our Plainsboro facility. Work directly with our customers and develop and sustain close customer relationships through the order fulfillment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external customers.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

1. Manage and take ownership of customer accounts through the order fulfillment cycle.
2. Receive/process purchase orders, confirm pricing, inventory, shipping information, and generate invoices.
3. Work closely with clients to obtain client forecasts and attend Demand Planning Reviews.
4. Process customer complaints/inquiries related to returns, credit requests, and non-conformances. Liaise with appropriate teams to resolve timely.
5. Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
6. Proactively seek innovative ways to enhance customer satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).

We bring

1. A space to grow by encouraging and supporting curiosity and an open mindset.
2. A culture that prioritizes safety and well-being, both physically and mentally.
3. The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
4. A firm belief that working together with our customers is the key to achieving great things.
5. An eagerness to be one team and learn from each other to bring progress to life and create a better future.
6. We offer competitive pay, career growth opportunities, and outstanding benefit programs.

You bring

1. High School Diploma/GED preferred. Equivalent experience may be considered in lieu of Diploma.
2. Proficiency in MS Office, including Excel, Word, and Outlook is required.
3. Minimum 1-3 years prior experience in customer service, business-to-business (B2B).