Bilingual Customer Service/Call Center Rep

Alpha Consulting; Illinois; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dynamic HRConnect team. This role offers an exciting opportunity to provide exceptional support to employees and managers regarding HR and Payroll inquiries. You will be responsible for navigating complex HR processes, documenting transactions, and ensuring a seamless customer experience. With a focus on continuous improvement, you will collaborate with various teams to enhance service delivery. If you are passionate about helping others and thrive in a fast-paced environment, this position is perfect for you!

Qualifications

• 1+ year experience in HR or customer service is an asset.
• Bilingual in Spanish or French preferred but not required.

Responsibilities

• Act as the first point of contact for HR and Payroll inquiries.
• Document employee inquiries and transactions in case management tools.

Skills

Bilingual Communication (Spanish or French)

Customer Service Skills

Interpersonal Skills

Problem-Solving Skills

Written and Oral Communication

Data Entry Skills

Multitasking Ability

Education

High School Diploma

Bachelor's Degree

Tools

HRIS Systems

MS Office (Word, Excel, PowerPoint)

Workday

Kronos

Job description

Bilingual Customer Service/Call Center Rep

Pay: Competitive

Location: Lake County, IL

Employment type: Contract

Job Description

• Req#: 23-00673
• BILINGUAL CUSTOMER SERVICE/CALL CENTER REP
• LAKE COUNTY, IL
• Bilingual Required (Spanish or French).

Required Skills:

• High School diploma required; bachelor's degree preferred.
• At least 1 year of demonstrable experience in HR or customer service is considered an asset.
• Strong written and oral communication skills.
• French or Spanish speaker preferred but not required.
• Strong customer service and interpersonal skills.
• Familiar with HR service and processes as well as HRIS tools and systems.
• Able to navigate computerized data entry systems and other relevant applications.
• Ability to multitask and manage multiple priorities.
• Have a continuous improvement mindset, strong problem-solving skills, and process oriented.
• MS Office (Word, Excel, Power Point)
• HRIS system experience would be helpful to be successful in this role, having completed various types of transactions.
• Nice to have: Time keeping experience, exp; Workday Time and Absence, Kronos
• Call center environment preferred.

Project Description:

• HRConnect is the name for the Client's centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle.
• Service centers based in Lake County, IL, Tokyo, Singapore, & Krakow are dedicated to support the Client's Employees and Managers in their administrative and operational needs.
• The Client is looking for motivated and enthusiastic individuals interested in starting and developing their career in HR area:
• HRConnect Customer Experience Consultant - acts as the first point of contact for employees and managers HR and Payroll inquiries providing them with excellent support.
• In this role, the incumbent will help the Client's colleagues succeed at work by supporting them resolving HR and Payroll related queries.
• Answer employees and manage questions related to HR processes, policies and general questions via phone, chat, or email.
• Document all employee inquiries and transactions in case management tools as required.
• Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions.
• Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday).
• Navigate employees and managers with self-service transactions and processes.
• Handle confidential and sensitive information.
• Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.).
• Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance, and others).
• May participate in additional projects, continuous improvement workshops, or other initiatives.
• Perform ad hoc projects, as assigned.

This 3+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: [e-mail]

ALPHA'S REQUIREMENT #23-00673

MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

About the company

Alpha Consulting is a leading Information Technology and Pharmaceutical Recruitment Agency. Contact our IT recruiters for more information.