Customer Service Rep -SAP Order Management & Logistics

Andritz AG; Montoursville (Lycoming County); On-site; USD 52,000 - 76,000; Full time

Job summary

ANDRITZ in Montoursville, PA is seeking a Customer Service Representative to manage the order lifecycle from quotation to shipment. You will work with Sales, Product Management, Logistics, Quality, and vendors to ensure accurate, on-time delivery.

You will entry orders in SAP, coordinate shipments, respond to inquiries, and maintain documentation. A strong communicator with 2+ years in customer service and a Bachelor’s degree is preferred; familiarity with ERP systems and MS Office is a plus.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in customer service, order management, or sales support.
• Experience in manufacturing, industrial, distribution, supply chain, or logistics preferred.
• Proficiency with Microsoft Office applications.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a high-volume environment.

Responsibilities

• Prepare and provide quotations to customers and sales teams.
• Enter, maintain, and expedite customer orders in SAP.
• Review customer orders for accuracy before release for manufacturing.
• Coordinate shipments, delivery schedules, and logistics requirements.
• Communicate order status, shipment updates, and schedule changes to customers and sales partners.
• Purchase materials and work with vendors to fulfill order requirements.
• Support customer consignment inventory and inventory management programs.
• Maintain accurate order documentation, inspection reports, and customer records.
• Respond promptly to customer inquiries regarding products, orders, returns, and shipments.
• Partner with Sales, Product Management, Logistics, Quality, and Operations teams to ensure successful order fulfillment.

Skills

Communication

Organization

Problem-solving

Multitasking

Independent & Collaborative

Team collaboration

Education

Bachelor's degree

Tools

SAP

Job description

Job title: Customer Service Rep -SAP Order Management & Logistics

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Montoursville, PA, US, 17754

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

At ANDRITZ, we deliver innovative solutions that support some of the world's leading pulp and paper operations. We're seeking a customer-focused professional who thrives in a fast-paced environment and enjoys collaborating with customers, sales teams, vendors, logistics, and operations to ensure orders are delivered accurately and on time. In this role, you'll support domestic and international customers while managing quotations, order processing, shipment coordination, and customer communication throughout the order lifecycle.

Your Impact

As a Customer Service Representative, you will play a key role in managing the customer order lifecycle, from quotations and order entry through shipment coordination and ongoing customer support. You'll serve as a trusted partner to customers while collaborating with Sales, Product Management, Logistics, Quality, and vendor partners to ensure a seamless customer experience.

What You'll Do

• Prepare and provide quotations to customers and sales teams.
• Enter, maintain, and expedite customer orders in SAP.
• Review customer orders to ensure accuracy and completeness before release for manufacturing.
• Coordinate shipments, delivery schedules, and logistics requirements.
• Communicate order status, shipment updates, and schedule changes to customers and sales partners.
• Purchase materials and work with vendors to fulfill order requirements.
• Support customer consignment inventory and inventory management programs.
• Maintain accurate order documentation, inspection reports, and customer records.
• Respond promptly to customer inquiries regarding products, orders, returns, and shipments.
• Partner with Sales, Product Management, Logistics, Quality, and Operations teams to ensure successful order fulfillment.

What We're Looking For

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in customer service, order management, sales support, or a related role.
• Experience within manufacturing, industrial, distribution, supply chain, or logistics environments is preferred.
• SAP or other ERP system experience preferred.
• Knowledge of shipping terms, freight processes, and logistics coordination is a strong plus.
• Proficiency with Microsoft Office applications.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and maintain accuracy in a high-volume environment.
• Self-motivated professional who can work independently and collaboratively across teams.

Why ANDRITZ?

• Join a global leader serving the pulp and paper industry.
• Work directly with customers and cross-functional business partners.
• Gain exposure to SAP, logistics, supply chain coordination, and customer operations.
• Be part of a collaborative team focused on delivering exceptional customer service.
• Build your career in a stable and growing industrial environment.

Ready to Join Us?

If you're a detail-oriented professional who enjoys building customer relationships, managing complex orders, and keeping operations running smoothly, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.