Customer Service Rep - Santa Ana, CA

Kpc Global Medical Centers Inc.; Santa Ana (CA); On-site; USD 21,000 - 32,000; Full time

Job summary

Kpc Global Medical Centers Inc. is seeking a Customer Service Rep in Santa Ana, CA for a fully onsite role. You will handle inbound calls, assist patients with billing inquiries, and guide them on financial options. Requires strong communication and healthcare experience is preferred.

The position is full-time with responsibilities spanning policy adherence, data entry, and collaboration with billing teams. Local travel may be minimal.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required.
• Healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a high-volume environment.
• Proficient with Windows applications.
• Knowledge of insurance/billing basics.

Responsibilities

• Answer telephones and route callers; provide routine information.
• Explain insurance procedures and resolve billing inquiries.
• Counsel patients on external financial assistance options.
• Maintain department policies and quality improvement standards.
• Handle data entry and clerical tasks.
• Assist with posting and reconciling accounts.
• Attend meetings and perform other duties.

Skills

Communication skills

Multitasking

Analytical skills

Teamwork

PC proficiency

Phone systems

Emergency response

Independent work

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep - Santa Ana, CA

Rev Cycle/CBO Full Time Santa Ana, CA, US

30+ days ago Requisition ID: 1468

Salary Range: $21.00 To $31.50 Annually

* THIS IS A FULLY ONSITE POSITION*

SUMMARY

Answers telephones, routes callers, takes messages and provides routine information to callers

REQUIREMENTS

RESPONSIBILITIES AND DUTIES:

• Maintains established departmental policies and procedures, objectives, quality improvement program, safety, environmental and infection control standards.
• Operates microfilm equipment in retrieving file data.
• Interprets insurance program procedures and provisions to resolve routine patient billing inquires and problems.
• Counsels patients requiring external financial assistance, including recommending third parties.
• Answers all inquiries regarding patient accounts.
• Researches credit balance accounts, refunds overpayments to patient, guarantor or third party payer.
• Secures information relative to patient’s financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed.
• Prepares appropriate information for billing personnel.
• Answers telephones, routes callers, takes messages and provides routine information to callers. Responds promptly to inquiries and requests.
• Negotiates contractual payment plans with patients as authorized.
• Performs a variety of routine typing and clerical duties as necessary.
• Receives complaints of poor or inadequate service and determines action to be taken.
• Traces missing files.
• Attends meetings as required.
• Other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or combination of relevant experience and education required.
• Previous customer service experience required
• Healthcare experience highly preferred

SKILLS & ABILITIES REQUIREMENTS:

• Outstanding communication, interpersonal, mulit-tasking and analytical skills
• The ability work well with minimal supervision in a high-volume environment
• Proven ability to remain composed and professionally under difficult situations with a strong team approach
• PC proficiency with various Windows applications
• Knowledge of phone systems and technology
• Skill in recognizing and responding to emergency/high-priority situations

PHYSICAL REQUIREMENTS:

Body Positions: Sitting and standing for prolonged periods.

Body Movements: Arm and hand dexterity.

Body Senses: Must have command of close and distant sight, color perception and hearing.

Strength: Ability to lift and move up to 25-pounds.

• Work in an office, where the climate is controlled
• Occasional travel between medical groups and/or hospitals when necessary. 0-25 % of the time.

OSHA exposure category: III

• Category I – Position includes tasks that involve exposure to Blood borne Pathogens.
• Category II – Position includes tasks that do not have exposure to Bloodborne Pathogens, however employment may require unplanned Category I tasks.
• Category III – Positions includes tasks that do not involve exposure to Bloodborne Pathogens. This position would not be required to perform Category I tasks.