Customer Service Rep - Parts

Milltronics; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Milltronics USA in Indianapolis, IN is seeking a Customer Service Representative - Parts to support customers and distributors by identifying, prioritizing, and routing parts and service requests. You will collaborate with Technical Support, Service, Engineering, Purchasing and vendors to resolve parts questions and ensure timely, professional support.

The ideal candidate has 1+ year of customer service experience, strong communication skills, excellent organization, and the ability to manage

Qualifications

• 1+ years of customer service experience, preferably in a call center, parts, manufacturing, distribution, or technical support environment.
• Familiarity with Microsoft Dynamics 365 or a similar ERP system a bonus.
• Strong customer service skills with a professional, friendly, and solutions-oriented approach.
• Ability to listen carefully, ask effective questions, and accurately identify customer needs.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Ability to work independently while also collaborating effectively with a variety of departments.

Responsibilities

• Answer incoming customer and distributor calls, gather relevant information, and create service or parts tickets.
• Identify, research, and document customer needs to ensure requests are directed to the appropriate resources.
• Prioritize service and parts requests based on urgency, customer needs, and available resources.
• Coordinate with Technical Support, Service, Engineering, Purchasing, and vendors to research and respond to customer parts inquiries.
• Follow up on open requests to help ensure timely resolution and maintain a positive customer experience.
• Cross-reference components and assemblies against bills of materials and available parts information.
• Help customers and distributors identify the correct replacement parts and provide accurate information.
• Enter and maintain accurate customer, parts, and ticket information in company systems.
• Identify opportunities to improve the customer experience by reducing wait times and streamlining the ticketing process.
• Maintain accurate documentation and follow established procedures for handling customer and parts requests.
• Perform data entry and other administrative duties as needed.

Skills

Customer service

Communication

Organization

Tools

Microsoft Dynamics 365

Job description

Customer Service Rep - Parts

Full Time Indianapolis, IN, US

Milltronics USA is looking for a Customer Service Representative - Parts to join our team at our Indianapolis, Indiana facility. This position plays an important role in supporting our customers and distributors by ensuring parts and service requests are accurately identified, prioritized, and routed to the appropriate resources.

The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced environment. You will work closely with customers, distributors, Technical Support, Service, Engineering, Purchasing, and vendors to help resolve parts-related questions and ensure customers receive timely and professional support.

Essential Duties and Responsibilities

• Answer incoming customer and distributor calls, gather relevant information, and create service or parts tickets.
• Identify, research, and document customer needs to ensure requests are directed to the appropriate resources.
• Prioritize service and parts requests based on urgency, customer needs, and available resources.
• Coordinate with Technical Support, Service, Engineering, Purchasing, and vendors to research and respond to customer parts inquiries.
• Follow up on open requests to help ensure timely resolution and maintain a positive customer experience.
• Cross-reference components and assemblies against bills of materials and available parts information.
• Help customers and distributors identify the correct replacement parts and provide accurate information.
• Enter and maintain accurate customer, parts, and ticket information in company systems.
• Identify opportunities to improve the customer experience by reducing wait times and streamlining the ticketing process.
• Maintain accurate documentation and follow established procedures for handling customer and parts requests.
• Perform data entry and other administrative duties as needed.

Required Qualifications and Skills

• 1+ years of customer service experience, preferably in a call center, parts, manufacturing, distribution, or technical support environment.
• Familiarity with Microsoft Dynamics 365 or a similar ERP system a bonus.
• Strong customer service skills with a professional, friendly, and solutions-oriented approach.
• Ability to listen carefully, ask effective questions, and accurately identify customer needs.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Ability to work independently while also collaborating effectively with a variety of departments.