Customer Service Rep (954)

Myticas Consulting; Clayton (MO); On-site; USD 37,000 - 47,000; Full time

Job summary

Myticas Consulting is seeking a Customer Service Representative to support our Licensing Operations team in a fast-paced environment. You will manage licensing applications, coordinate with Account Managers, and maintain precise documentation to ensure seamless client service.

This 100% onsite role emphasizes strong organization, accuracy, and professional communication to handle sensitive licensing data and multifaceted tasks.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years of data entry, licensing, or administrative support preferred.
• Strong interpersonal and communication skills with government agencies and colleagues.

Responsibilities

• Prepare, submit, and manage licensing applications, renewals, and amendments.
• Collaborate with Account Managers to ensure timely filings and remove roadblocks.
• Maintain accurate documentation of process changes and support continual improvement.
• Support team during peak workloads and PTO to ensure project continuity.
• Assist with account audits and general office support during busy mailing seasons.

Skills

Interpersonal skills

Discretion

Attention to detail

Time management

MS Office proficiency

Customer focus

Education

Bachelor’s degree or equivalent

Job description

Join Our Team as a Customer Service Representative – Key Player in Licensing and Client Support!

Are you passionate about providing exceptional service and making a difference in a fast-paced environment? We are seeking a dedicated and detail-oriented Customer Service Representative to support our Licensing Operations team. In this vital role, you’ll help ensure our clients' licensing needs are met seamlessly while working within a collaborative and dynamic team. If you thrive on organization, accuracy, and excellent communication, this is your opportunity to shine!

What You’ll Do:

• Prepare, submit, and manage a high volume of licensing applications, including renewals and amendments, across diverse industries.
• Collaborate closely with Account Managers to ensure timely processing of filings and resolve any roadblocks.
• Maintain accurate documentation of process changes, supporting continual improvement.
• Support team members during peak workloads and PTO periods, ensuring project continuity.
• Contribute to additional tasks such as account audits and office support during busy mailing seasons.

Required Skills:

• Strong interpersonal and communication skills to liaise with government agencies and colleagues effectively.
• High level of tact, discretion, and professionalism when handling sensitive data.
• Exceptional attention to detail with a focus on accuracy and quality.
• Excellent organizational and time management abilities to juggle multiple projects efficiently.
• Proficiency with Microsoft Office Suite, Adobe PDF, and other Windows-based tools.
• Ability to thrive in a fast-paced environment with a customer-centric mindset.

Nice to Have Skills:

• Previous experience in licensing or government filing environments.
• Familiarity with data entry, account audits, or administrative tasks related to licensing processes.
• Experience working in a team-oriented, collaborative setting.

Preferred Education and Experience:

• Bachelor’s degree or equivalent experience.
• 1-2 years of experience in data entry, licensing, or administrative support preferred.

Other Requirements:

• 100% onsite role, with potential for extension or conversion based on performance.
• Ability to manage multiple projects concurrently and adapt to evolving priorities.