Customer Service Rep - Night and Weekends

Planet Fitness; Fargo (ND); On-site; USD 18,000 - 30,000; Full time

Job summary

Planet Fitness in Fargo, ND is seeking a friendly Front Desk Associate to drive new member sign‑ups and deliver a positive, welcoming experience for every guest.

You will greet prospective members, process registrations, check members in, lead tours, and assist with changes to member accounts. You may escalate issues to the Club Manager as needed and help maintain a clean, well‑organized club environment for all visitors and Members.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Able to stand/walk for most of shift and lift up to 50 lbs.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks: sign-ups, check-ins, tours, and updating member accounts.
• Facilitate member services issues and escalate to Club Manager as needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Front desk

Computer basics

Job description

Job Details:

Job Location: Fargo II FGOII - Fargo, ND 58104, Position Type: Full-Time/Part-Time, Job Category: Customer Service,

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications:

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of time