Customer Service Rep - Medical

Vaco; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the healthcare sector is seeking a dedicated Patient Account Representative for a full-time role in Smyrna, GA. This exciting position is perfect for recent graduates or those with a background in hospitality who excel in customer service. You will be responsible for managing patient inquiries, verifying insurance eligibility, and processing payments. Join a dynamic team where your attention to detail and communication skills will shine, contributing to a smooth billing process and outstanding service delivery. If you are motivated and passionate about making a difference in healthcare, this opportunity is for you!

Qualifications

• 2+ years of experience in healthcare billing is ideal.
• Strong customer service experience from hospitality or service industries encouraged.

Responsibilities

• Answer patient inquiries regarding their accounts.
• Verify patient insurance eligibility and benefits.
• Process patient payments and maintain accurate records.

Skills

Customer Service

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma

Associate's Degree in Healthcare

Bachelor's Degree in Healthcare

Tools

Microsoft Office (Excel and Word)

Job description

Vaco Atlanta is excited to partner with an impressive client in the healthcare industry as we seek a Patient Account Representative. This is a contract-to-hire, full-time position located 100% onsite in Smyrna, GA, ideally suited for recent graduates or candidates from the hospitality or service industries who excel at customer service.

Responsibilities:

1. Answer patient inquiries regarding their accounts.
2. Verify patient insurance eligibility and benefits.
3. Submit and track insurance claims.
4. Follow up on outstanding claims and patient balances.
5. Process patient payments and adjustments.
6. Maintain accurate and up-to-date patient records.
7. Collaborate with team members to ensure smooth billing processes and timely payments.

Preferred Experience/Requirements:

1. High school diploma required; associate's or bachelor's degree in a healthcare-related field is preferred.
2. While 2+ years of experience in healthcare billing is ideal, candidates with strong customer service experience from hospitality or service industries are encouraged to apply.
3. Proficiency in Microsoft Office (Excel and Word).
4. Excellent verbal and written communication skills and a keen attention to detail.
5. Ability to thrive in a fast-paced environment and manage multiple priorities.

If you are motivated, detail-oriented, and passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity in Smyrna, GA.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Medical Practices