Patient Services Representative - Front Desk - Cartersville, GA

phynetdermatology; Cartersville (GA); Sur place; USD 30 000 - 36 000; Plein temps

Résumé du poste

PhyNet Dermatology in Cartersville, GA is seeking a Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, scheduling, and coordinate clinical calls across practices to ensure smooth patient flow and a positive first impression.

The role requires 0-2 years in medical office customer service, basic billing familiarity, and proficiency with Microsoft Office. Bilingual Spanish is preferred to assist diverse patients and support excellent patient care.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service experience in a medical office.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Bilingual in Spanish preferred.

Responsabilités

• Greet patients and register them, schedule appointments with strong customer service.
• Triages and routes clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Identify and escalate patient concerns when needed.
• Support billing processes and understand medical services offered by practitioners.
• Enter referral information and manage patient records.

Connaissances

Customer service

Bilingual Spanish (preferred)

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Essential Functions:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escal**ate** patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.
• 0-2 years of customer service experience, in a medical office.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Bilingual in Spanish Preferred.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

Physical Requirements:

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

Vision Requirements:

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.