Customer Service Rep. Logistics & Dispatch $20-$21

Employnet; Reno (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Employnet, Inc. is seeking a highly organized Warehouse Customer Service Representative to be the main contact for customers, coordinating transportation and scheduling, and delivering exceptional support in a fast-paced environment.

You will handle inbound/outbound calls, dispatch drivers, monitor routes and shipments, resolve inquiries, and maintain records. Proficiency with CRM, dispatching software, and Microsoft Office is expected, along with strong communication and teamwork.

Qualifications

• Previous experience in customer service, logistics, dispatching, or a call center environment.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Proficiency with Microsoft Office, CRM systems, and dispatching software.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound and outbound customer calls, emails, and messages professionally and efficiently.
• Coordinate and dispatch drivers, technicians, or service personnel to ensure timely service delivery.
• Monitor schedules, routes, and shipment statuses while providing updates to customers.
• Resolve customer inquiries, concerns, and service issues with professionalism and accuracy.
• Maintain detailed records of customer interactions, dispatch activities, and service requests.
• Communicate effectively with drivers, warehouse staff, and management to ensure smooth operations.
• Track deliveries, appointments, and service completion to meet company standards.
• Utilize dispatching, CRM, and logistics software to manage daily operations.
• Assist with order entry, scheduling, and administrative support as needed.
• Ensure compliance with company policies, safety regulations, and customer service standards.

Skills

Strong communication,

Problem solving

Multitasking in fast-paced environment

Organizational and time-management

Independent and team player

Bilingual abilities (a plus)

Experience in customer service/logist/

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Dispatching software

Job description

Job Summary

Employnet are seeking a highly organized and customer-focused Warehouse Customer Service Representative with experience in logistics, dispatching, and call center operations. The ideal candidate will serve as the primary point of contact for customers, coordinate transportation and scheduling activities, and provide exceptional support in a fast-paced environment.

Key Responsibilities

• Answer inbound and outbound customer calls, emails, and messages professionally and efficiently.
• Coordinate and dispatch drivers, technicians, or service personnel to ensure timely service delivery.
• Monitor schedules, routes, and shipment statuses while providing updates to customers.
• Resolve customer inquiries, concerns, and service issues with professionalism and accuracy.
• Maintain detailed records of customer interactions, dispatch activities, and service requests.
• Communicate effectively with drivers, warehouse staff, and management to ensure smooth operations.
• Track deliveries, appointments, and service completion to meet company standards.
• Utilize dispatching, CRM, and logistics software to manage daily operations.
• Assist with order entry, scheduling, and administrative support as needed.
• Ensure compliance with company policies, safety regulations, and customer service standards.

Qualifications

• Previous experience in customer service, logistics, dispatching, or a call center environment.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Proficiency with Microsoft Office, CRM systems, and dispatching software.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required.

Preferred Skills

• Experience coordinating routes, deliveries, or transportation schedules.
• Knowledge of logistics and supply chain operations.
• Data entry and record-keeping accuracy.
• Conflict resolution and customer retention skills.
• Bilingual abilities are a plus.