Customer Service Rep-Level 1 - Associate (0 - 5 Years)

Apex Systems; Miami Gardens (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESPP (employee stock purchase program)

401K with company match after 12 mo.

HSA health savings account

EAP with counseling services

Discounts and training programs

Job summary

Everforth Apex Systems is hiring a Customer Service Rep-Level 1 – Associate for an onsite role in Miami Gardens, FL. The position handles customer payments, data entry, and related correspondence using vendor software and company systems.

Ideal candidates have a High School Diploma or GED and 0–5 years of relevant experience, with strong MS Word skills. Bilingual English/Spanish is a plus, and duties include responding to inquiries and resolving billing issues in accordance with policy.

Qualifications

• HS diploma or GED required.
• 0–5 years relevant experience.
• Proficiency with Microsoft Word required.

Responsibilities

• Operate equipment that sorts envelopes with customer payments based on business rules.
• Perform basic troubleshooting of equipment as needed.
• Operate high-speed mail processing equipment to open envelopes, extract content, and image documents.
• Operate rapid extraction machinery to process exceptions.
• Use vendor software to complete keying functions for customer payments or address changes.
• Use company systems and vendor software to research and apply non-complex payments and correspondence.
• Handle customer inquiries, billing issues and complaints.
• Provide information on company policies and assist with problem resolution.

Skills

Microsoft Word

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Job Description:

Job Title: Customer Service Rep-Level 1 - Associate (0 - 5 Years)

Job#: 3051494

Location: Miami Gardens, Florida (Onsite)

Role Overview

This position involves operating mail processing equipment to handle customer payments and related correspondence. The role requires performing basic equipment troubleshooting, using vendor software for data entry, and conducting research to process payments accurately. The successful candidate will ensure customer inquiries and account-related requests are handled efficiently while adhering to company policies.

Key Responsibilities

• Operate equipment that sorts envelopes with customer payments based on business rules.


• Perform basic troubleshooting of equipment as needed.


• Operate high-speed mail processing equipment to open envelopes, extract content, and image documents.


• Operate rapid extraction machinery to process exceptions.


• Use vendor software to complete keying functions for customer payments or change of address requests.


• Use company systems and vendor software to perform research to apply non-complex payments and correspondence.


• Handle customer inquiries, billing issues, and complaints.


• Provide information on company policies and assist with problem resolution.


• Perform other job-related duties as assigned.

Required Qualifications

Education: A High School Diploma or GED is required.

Experience: This is an associate-level position suitable for candidates with 0 to 5 years of relevant experience.

Technical Skills: Proficiency with Microsoft Word is required.

Preferred Qualifications

• Bilingual proficiency in English and Spanish is a plus.

Everforth Apex Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.


• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.


• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).


• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.


• A corporate discount savings program and other discounts.


• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.


• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.


• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, please contact our Benefits Department at [e-mail] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.