Customer Service Rep II

Alliance Door Products; Sumner (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Retirement Plan

Paid Holidays

Paid Time Off

401K

Growth and Development Opportunities

Job summary

Alliance Door Products is hiring for a full-time customer service representative in Sumner, WA. This role involves serving as the primary customer contact, handling calls, information requests, and order updates.

Responsibilities include processing orders, following up on quotations, and building product knowledge in millwork. Strong Excel/Outlook skills and clear communication are essential for success.

Qualifications

• Must have at least two (2) years of experience working in a customer service-oriented office environment.
• Familiarity with the millwork industry or the building industry is strongly preferred.
• Must be able to communicate concisely and clearly in both written and verbal exchanges.
• Significant experience with Outlook, Word, and Excel software is a must.

Responsibilities

• Serve as the customer contact and address customer needs, requests, and concerns in a timely manner.
• Process customer calls, information requests, order delays, backorders and track order status and confirmations.
• Enter orders for basic stocked products and follow up on customer quotations.
• Strive to become knowledgeable of Alliance's door and millwork products.
• Contribute to a collaborative, team-oriented work climate and communicate effectively with the team.
• Work independently with minimal supervision in a fast-paced environment with frequent interruptions.

Skills

Customer service

Communication

Teamwork

Office software literacy

Tools

Outlook

Word

Excel

Job description

Career Opportunities with Alliance Door Products

The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals.

SCHEDULE: Monday- Friday- Full-time- 7:30am- 4:30pm

RESPONSIBILITIES:

• Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Serve as the customer contact:
  • Positively and professionally address customer needs, requests, and concerns in a timely manner.
  • Process customer calls, information requests, order delays, and backorders and track order status and confirmations in an accurate, efficient, and timely manner.
  • Proficiently navigate multiple programs simultaneously with efficiency, using shortcuts
  • Experience in navigating and operating programs efficiently.
  • Enter orders for basic stocked products.
  • Follow up and provide feedback on customer quotations.
  • Strive to become knowledgeable of Alliance's door and millwork products.
• Contribute to a collaborative, team-oriented work climate that supports our Statement of Purpose:
  • Work with team members to develop professionally and flourish as we strive to successfully exceed customer needs.
  • Communicate effectively and professionally with the team to ensure that everyone knows what is planned and that teamwork is fostered.
  • Create opportunities for team participation and success.
  • Work independently with minimal supervision in a fast-paced environment with frequent interruptions.
• Other duties as directed by supervisor.

CORE SKILLS & QUALIFICATIONS:

• Must have at least two (2) years of experience working in a customer service-oriented office environment
• Familiarity with the millwork industry or the building industry is strongly preferred.
• Must be able to communicate concisely and clearly in both written and verbal exchanges.
• Significant experience with Outlook, Word, and Excel software is a must.

COMPENSATION & BENEFITS:

• Wage: $26.00-$28.00 - DOE
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off
• 401K
• Growth and Development Opportunities

MORE ABOUT OUR COMPANY:

We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

This job is Safety Sensitive and, therefore, is contingent upon a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.