Alliance Service Representative I

Border States

Milwaukee (WI)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Benefits

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Job summary

Border States is seeking an Alliance Service Representative I to support the Customer Service team by processing orders and providing exceptional service to customers. Responsibilities include receiving and entering orders, following up on inquiries, coordinating deliveries, and resolving order issues.

The ideal candidate will have a 2-year business/trade degree or equivalent experience, strong technical knowledge of electrical systems, and excellent customer service skills. A competitive benefits package is offered.

Qualifications

2+ years of prior electrical distribution experience preferred.
Strong knowledge of electrical products and systems preferred.
Working knowledge of PC applications required.

Responsibilities

Receives and enters orders in an accurate and timely manner.
Processes EDI orders and provides price quotes to customers.
Resolves customer and order issues and assists with billing.

Skills

Customer service skills

Interpersonal communication

Technical understanding of electrical systems

Education

2-year business/trade degree or equivalent work experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

SAP software

Job description

Employee-Owned. Customer-Driven.

Application Deadline: until filled.

Job Summary

The Alliance Service Representative I supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities

Receives and enters orders in an accurate and timely manner.
Processes EDI orders.
Provides price quotes to customers for existing bill of materials.
Provides consistent and timely follow-up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
Utilizes product knowledge to provide service to the customer.
Loads and maintains customer part numbers in the CMIR.
Adheres to customer product standards.
Assists and maintains relationships with customers and suppliers.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Assists with Emergency Response orders.

Non-essential Functions

Attends sales meetings and participates in training programs as required.
May assist with sales meetings and trade shows as needed.
Participates in the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or designate.

Qualifications

2-year business/trade degree preferred or the equivalent in work experience.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems.
2+ years of prior electrical distribution experience preferred.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
Working knowledge of SAP software preferred.

Skills And Abilities

Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33%, Frequently 34 – 66%, Continuously 67 – 100%.
Lift from Waist:
- 0‑<10 lbs.: Not at all
- 10‑25 lbs.: Not at all
- 26‑50 lbs.: Not at all
- 51‑75 lbs.: Not at all
- 75‑100 lbs.: Not at all
- 100+ lbs.: Not at all
Lift from Floor:
- 0‑<10 lbs.: Frequently
- 10‑25 lbs.: Frequently
- 26‑50 lbs.: Occasionally
- 51‑75 lbs.: Occasionally
- 75‑100 lbs.: Not at all
- 100+ lbs.: Not at all
Carried for Distance:
- 0‑<10 lbs.: Not at all
- 10‑25 lbs.: Not at all
- 26‑50 lbs.: Not at all
- 51‑75 lbs.: Not at all
- 75‑100 lbs.: Not at all
- 100+ lbs.: Not at all

Physical Activity

Sitting (continuous): Continuously
Standing (sustained): Frequently
Walking: Frequently
Bending/stooping: Occasionally
Crawling: Not at all
Climbing/Walking Stairs: Frequently
Reaching: Frequently
Crouching/squatting: Occasionally
Kneeling: Occasionally
Balancing: Occasionally
Repetitive motion (wrists, hands, fingers): Continuously
Pivoting: Occasionally
Pushing/Pulling: Occasionally
Grasping: Continuously
Fingering: Continuously
Talking: Continuously
Driving: Occasionally
Desk work: Continuously
Use of a computer: Continuously
Use of a telephone: Continuously
Hearing: Continuously
Exposure to adverse weather & temperature: Occasionally
Travel: Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Benefits

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Bonuses to employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace