Customer Service Rep II

Genuine Parts; Manchester (NH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Talentify seeks a Customer Service Representative in New Hampshire to handle orders by phone, fax, email, and walk-ins, while building strong customer relationships and coordinating inventory and shipping.

The role supports quotes, problem resolution, and process improvements, with a team-oriented environment and opportunities for growth. Benefits and company programs are provided.

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders and may prepare orders for shipment to customers.
• Responsible for sourcing products in branch/supply chain inventories or from suppliers.
• Determines cost-effective shipping method for customer orders.
• May handle customer returns.
• Provides coaching and guidance to less experienced Customer Service Representatives.
• Assists less experienced Representatives with addressing customer needs, locating items, and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

Job description

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

COMPANY INFORMATION

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.