Customer Service Rep II

Motion Industries (MOT); Manchester (NH); Presencial; USD 41.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Descripción de la vacante

Motion Industries (MOT) is seeking a Customer Service Representative to service customers, process orders, and support profitability. You will negotiate prices, prepare quotes, and manage backorders while building lasting customer relationships.

The role includes coaching junior reps, assisting with complex inquiries, and ensuring accurate order entry and timely shipping.

Formación

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Builds customer relationships to drive repeat business and improves processes.
• Coaches and guides less experienced Customer Service Representatives.

Responsabilidades

• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates sale and purchase prices within parameters to influence gross profit.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Expedites backorders and sources products to maintain inventory levels for customers.
• Determines cost-effective shipping methods and handles returns.
• Responds to complex inquiries, provides quotes, and processes orders.

Conocimientos

Customer service

Negotiation

Communication

Relationship building

Problem solving

Coaching others

Descripción del empleo

JOB DUTIESPlaces customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May be assigned to one customer.Provides coaching, guidance, and direction to less experienced Customer Service Representatives.Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.May be responsible for quality and/or safety in the branch.Performs other duties as assigned.Responds to complex customer inquires regarding products, provides quotes, and handles order entry.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.