Customer Service Representative

Genuine Parts Company; Sharon Hill (Delaware County); On-site; USD 40,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders to ensure timely processing.

Responsibilities include placing orders via multiple channels, negotiating pricing within parameters, and maintaining inventory to meet customer needs. Strong communication and multitasking are essential in this role.

Qualifications

• Requires high school diploma or GED with 0–3 years related experience.
• Reliability, organization and attention to detail are essential.
• Excellent written and verbal communication skills required.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills and familiarity with business systems preferred.

Responsibilities

• Respond to basic customer inquiries about products and quotes; enter orders.
• Place orders by phone, fax, email or in person (counter sales).
• Negotiate sale price and purchase price within set parameters.
• Adjust non-contract pricing to meet customer needs while protecting profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels to fulfill orders.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure satisfaction.
• Expedite backorders; pull inventory; prepare shipments.
• Handle customer returns as needed.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.


• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).


• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.


• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.


• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• Partners with Account Representatives to ensure customer satisfaction.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• May handle customer returns.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.


• Strong communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.


• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.