Customer Service Rep I - PHC

Lincare-085e31cd; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare-085e31cd in Phoenix, AZ is seeking a customer-focused associate to answer questions, resolve issues, and identify ongoing product or service needs while supporting physician-directed compliance.

Responsibilities include handling inbound/outbound calls, documenting interactions in the Productivity system, and updating patient demographics in the records. Clear communication with patients and coworkers is essential.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Must meet licensing requirements for the location.
• Computer data entry experience required.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Effective communication

Train employees

Documentation

Dose calculation

Education

High school diploma or GED

Licensing requirements

Computer data entry experience

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

undefined

Employer Privacy Policy

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service