Customer Service Rep I - PHC

Lincare Holdings Inc.; Phoenix (AZ); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Descripción de la vacante

Lincare Holdings Inc. in Phoenix, AZ, is seeking a customer service representative to handle inbound and outbound calls, answer questions, and support compliance with physician directions. You will document interactions in the system and verify patient information, maintaining accurate demographics in records.

You will also assist in training staff and ensure proper data entry, contributing to high-quality patient care and efficient service delivery in a healthcare setting.

Formación

• High school diploma or GED or 1–3 months related experience and/or training
• Must meet licensing requirements necessary for specific location
• Computer entry experience required

Responsabilidades

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Conocimientos

Reading documents

Communication

Training others

Numerical calculations

Follow instructions

Educación

High school diploma or GED

1–3 months related experience or training

Licensing requirements per location

Computer data entry experience

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans