Customer Service Rep I — Full-Time, Night Shift

Hrapply; Altoona (PA); On-site; USD 49,594,000 - 55,104,000; Full time

Benefits offered by this job

Direct Deposit

Paid Time Off

401(k) Plan with Company Match

Medical Insurance

Health Savings Account

Job summary

Ward Transport & Logistics Corp in Altoona, PA, is hiring a full-time Customer Service Representative I to ensure customers are serviced with attentive care and timely responses. The role balances customer retention with clerical duties and supports operations and sales in line with corporate goals.

The successful candidate will handle high-volume calls, coordinate problem resolution, and schedule pickups using Ward systems.

Qualifications

• Must be extremely customer focused with good people skills.
• Must have excellent communication skills and telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Must have proficient data entry skills with high attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.
• Ability to participate in and pass employers pre-employment and on going random drug/alcohol testing program.

Responsibilities

• Answer telephones in accordance with Ward standards. Heavy telephone work averaging 80-100 pick-up calls a day.
• Serve customers by coordinating problem resolution between customers, Territory Sales Managers, and Operations personnel.
• Accurately schedule pick up with our Ward Extended Network by following procedures in the customer service toolbox.
• Escalate customer problems timely to Team Lead for assistance.
• Must participate in Ward Assured Department program to meet monthly goal.
• Act as the one-stop customer contact for various individual customers as requested by territory sales managers.
• Provide internal customer service to personnel from other departments and service center locations.
• Accurately perform clerical support duties including typing correspondence, maintaining files.

Skills

Customer service

Communication skills

Data entry

Telephone etiquette

Job description

Ward Transport & Logistics Corp in Altoona, PA, is hiring a full-time Customer Service Representative I to ensure customers are serviced with attentive care and timely responses. The role balances customer retention with clerical duties and supports operations and sales in line with corporate goals.

The successful candidate will handle high-volume calls, coordinate problem resolution, and schedule pickups using Ward systems.