Customer Service Rep I - Full Time

Hrapply; Altoona (PA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Direct Deposit

Paid Time Off

401(k) Plan with Company Match

Medical Insurance

Health Savings Account

Job summary

Ward Transport & Logistics Corp in Altoona, PA, is hiring a full-time Customer Service Representative I to ensure customers are serviced with attentive care and timely responses. The role balances customer retention with clerical duties and supports operations and sales in line with corporate goals.

The successful candidate will handle high-volume calls, coordinate problem resolution, and schedule pickups using Ward systems.

Qualifications

• Must be extremely customer focused with good people skills.
• Must have excellent communication skills and telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Must have proficient data entry skills with high attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.
• Ability to participate in and pass employers pre-employment and on going random drug/alcohol testing program.

Responsibilities

• Answer telephones in accordance with Ward standards. Heavy telephone work averaging 80-100 pick-up calls a day.
• Serve customers by coordinating problem resolution between customers, Territory Sales Managers, and Operations personnel.
• Accurately schedule pick up with our Ward Extended Network by following procedures in the customer service toolbox.
• Escalate customer problems timely to Team Lead for assistance.
• Must participate in Ward Assured Department program to meet monthly goal.
• Act as the one-stop customer contact for various individual customers as requested by territory sales managers.
• Provide internal customer service to personnel from other departments and service center locations.
• Accurately perform clerical support duties including typing correspondence, maintaining files.

Skills

Customer service

Communication skills

Data entry

Telephone etiquette

Clerical experience

Team collaboration

Attention to detail

Job description

Job Title: Customer Service Rep I - Full Time

Advertising Title:

Req #: 12635

Company: Ward Transport & Logistics Corp

Job Code: CSH

Location: Altoona

Employment Status: Full Time

City: Altoona

Area of Interest: Administrative Support

State: PA

Rate of Pay: $17.56 per hour

Job Description

REPORTS TO: Call Center Service Manager or Supervisor

OVERVIEW OF ROLE: The General Office Customer Service Representative ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer retention while balancing costs by performing clerical duties efficiently and also supports operations and sales in accordance with the corporate Desired State.

DUTIES AND RESPONSIBILITIES:

• Answer telephones in accordance with Ward standards. Heavy telephone work averaging 80-100 pick- up call a day.
• Serve customers by coordinating problem resolution between customers, Territory Sales Managers, and Operations personnel.
• Accurately schedule pick up with our Ward Extended Network by following the proper procedures in the customer service tool box.
• Escalate customer problems timely to Team Lead for assistance.
• Must participate in Ward Assured Department program to meet monthly goal.
• Act as the one-stop customer contact for various individual customers as requested by territory sales managers. Daily monitor/trace accounts as assigned by the Customer Service Manager. Regular communication with territory sales manager and / or customer is required.
• Provide internal customer service to personnel from other departments and service center locations.
• Accurately perform clerical support duties as required including typing correspondence, maintaining files.
• Demonstrate personal reliability by consistently meeting attendance / punctuality commitments.
• Support teamwork by cooperating with others and willingly putting forth effort to achieve Company goals. Establish and maintain good working relationship with other team members.
• Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems.

Job Requirements:

REQUIREMENTS:

• Must be extremely customer focused with good people skills.
• Must have excellent communication skills and telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Must have proficient data entry skills with high attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.
• Ability to participate in and pass employers pre-employment and on going random drug/alcohol testing program.

GENERAL BENEFIT LISTING:

As a family-owned and operated business that believes in treating its employees like family. This is why we offer our full-time employees a long list of benefits.

• Direct Deposit
• On Demand Pay
• Paid Time Off
• Paid Holidays
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)
• Medical, Prescription, Dental and Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Wellness Program with Health Reimbursement Account
• Group Life and AD&D Insurance
• Company-Provided Short-Term Disability
• Voluntary Worksite Benefits
• Home, Auto and Pet Insurance
• 529 College Savings Plan
• Credit Union

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, and working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.