Dispatcher Central Transport

Children; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Children's of Alabama is seeking a Customer Service Representative I to serve as the link between the customer and the Customer Service Center in the Central Transportation at Main Campus McWane Building. The role emphasizes prompt, efficient, customer-focused service and daily involvement with staff and suppliers.

You will perform clerical duties for leaders and managers, assist with scheduling, dispatch, and the performance of the Customer Service Center divisions, and uphold hospital values

Qualifications

• Must be able to read, write, comprehend, and communicate the English language.
• Ability to remain calm in less than calm circumstances.
• Flexibility, versatility, and reliability as a team player.

Responsibilities

• The Customer Service Representative I is the link between the customer and the Customer Service Center in the delivery of prompt, efficient customer focused service.
• Provides clerical services to the Leaders and Managers of Service Center areas.
• Performs and coordinates scheduling, dispatch, and performance of the Customer Service Center divisions.
• Demonstrates integrity, innovation and a commitment to personal development as part of the Hospital.

Skills

Customer service

Scheduling

Dispatch

Education

High School Diploma or Equivalent

2 Years Staff Level Experience

Job description

In Central Transportation at Main Campus McWane Building

Work schedule will be Full-time on the Evening Shift, 3:00pm-11:30pm, Monday - Friday w/ rotating weekends and holidays.

Summary

The Customer Service Representative I is the link between the customer and the Customer Service Center in the delivery of prompt, efficient customer focused service. Demonstrates active, personal, daily involvement, visibility, open-mindedness and professionalism to Service Center and facility staff, internal and external customers, and suppliers.Reports to the Director of Customer Service Center and is responsible for providing clerical services to the Leaders and Managers of Service Center areas.Performs and coordinates a variety of duties related to scheduling, dispatch, and performance of the Customer Service Center divisions. As a team member of the Customer Service Center, in addition to the specific responsibilities outlined below, you are expected to demonstrate the vision of the Hospital. To accomplish the overall Hospital mission, you must exhibit integrity, innovation and a commitment to personal development.

Other information

Must be able to read, write, comprehend, and communicate the English language.
Ability to remain calm in less than calm circumstances.
Flexibility, versatility, and reliability as a team player.

Education with Equivalent Qualifications: Essential

• * High School Diploma Graduate or Equivalent

Experience with Equivalent Qualifications: Essential

• * 2 Years Staff Level

Schedule: 3:00pm-11:30pm, Monday - Friday w/ rotating weekends and holidays, Evening Shift, 8-Hour Shifts