Customer Service Rep I

Rentokil Pest Control North America; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Holidays & floating holidays

Training & development

Tuition reimbursement

Job summary

Rentokil Pest Control North America is seeking a frontline Customer Service Representative (CSR) to greet callers and resolve inquiries in a fast-paced environment. You’ll coordinate service scheduling, answer billing questions, and work with Sales to promote upgrades.

We offer day-one benefits, comprehensive health plans, a 401(k) with company match, and opportunities for growth within a global leader in pest control. Join a team focused on customer care and integrity.

Qualifications

• High school diploma or GED required.
• Excellent listening and communication skills.
• Ability to multitask and enter data while speaking with customers.
• Strong attention to detail and organizational abilities.
• Willingness to learn and work well in a team.

Responsibilities

• Maintain good customer relations on the phone and in person.
• Gather information from customers to identify and solve problems.
• Schedule, confirm, and reschedule services for customers.
• Set sales appointments and answer billing questions.
• Collaborate with Service and Sales teams and promote upgrades.

Skills

Listening skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Team collaboration

Education

High school diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet".

What do our Customer Service Representatives (CSR) do?

Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities include, but are not limited to;

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

What do you need?

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Base Pay Range

: $0.00 - $0.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.