Customer Service Rep I-1

Rentokil North America; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Day 1 benefits

Vacation & holidays

Job summary

Rentokil North America is seeking a Customer Service Representative (CSR) to be the first point of contact for customers in homes and businesses.

You will resolve concerns with courtesy, knowledge, and empathy, handling phone and in-person interactions to ensure prompt, professional service.

Qualifications

• High school diploma or GED.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speech.
• Demonstrate multitasking while entering data.
• Remain calm and work under pressure when busy.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management skills.
• Available to work Monday–Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations both on the phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule services for the customer.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of our services and suggest upgrades to service.
• Smile while talking on the phone.

Skills

Listening skills

Communication skills

Phone voice

Multitasking

Attention to detail

Organization

Time management

Teamwork

Sales awareness

Customer service

Education

High school diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Customer Service Representatives (CSR) do?

Our CSR's are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers' concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities include, but are not limited to;

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

What do you need?

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.