Customer Service Rep: I

TEK Systems; Louisville (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking Customer Service Representatives to support healthcare-related inquiries from a base in Louisville, KY. The role focuses on high-volume inbound calls, empathetic assistance, and precise documentation of interactions.

You will troubleshoot complex questions and provide timely solutions while maintaining professional communication standards. This onsite position emphasizes reliability, strong problem-solving, and the ability to navigate multiple systems to deliver exceptional

Qualifications

• Call center experience required.
• Strong customer service and communication skills.
• Ability to handle high call volumes while maintaining quality service.
• Excellent problem-solving and critical thinking abilities.
• Dependable, punctual, and focused on achieving positive customer outcomes.
• Comfortable navigating multiple systems, including dialer platforms and customer service tools.
• Demonstrated ability to show empathy, kindness, and professionalism when assisting customers.

Responsibilities

• Answer inbound customer calls and respond to email inquiries.
• Assist customers with healthcare-related questions and service requests.
• Research and troubleshoot customer concerns to identify effective solutions.
• Process orders and provide follow-up support as needed.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Accurately document customer interactions and resolutions.
• Work effectively in a fast-paced call center environment.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Dependable

Punctual

Systems navigation

Empathy

Tools

Dialer platforms

Customer service tools

Job description

We are seeking Customer Service Representatives who are passionate about helping others and providing exceptional support in a healthcare-related environment.

This role requires individuals who can manage a high volume of inbound calls while remaining patient, compassionate, and solution-oriented. Successful candidates will demonstrate strong problem-solving abilities, professionalism, and a commitment to ensuring every caller receives the assistance they need.

Key Responsibilities

• Answer inbound customer calls and respond to email inquiries.
• Assist customers with healthcare-related questions and service requests.
• Research and troubleshoot customer concerns to identify effective solutions.
• Process orders and provide follow-up support as needed.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Accurately document customer interactions and resolutions.
• Work effectively in a fast-paced call center environment.

Required Qualifications

• call center experience required.
• Strong customer service and communication skills.
• Ability to handle high call volumes while maintaining quality service.
• Excellent problem-solving and critical thinking abilities.
• Dependable, punctual, and focused on achieving positive customer outcomes.
• Comfortable navigating multiple systems, including dialer platforms and customer service tools.
• Demonstrated ability to show empathy, kindness, and professionalism when assisting customers.

Preferred Qualifications

• Experience in a healthcare, medical, pharmacy, or health services environment.
• Retail customer service experience.
• Knowledge of healthcare-related services and terminology.

Job Type & Location

This is a Contract to Hire position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Sep 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.