Customer Service Rep — Growth & Flexible Scheduling

Domino's; Cambridge (MN); On-site; USD 17,000 - 25,000; Part time

Job summary

North Star Pizza is hiring a part-time Customer Service Representative for our Isanti location. You will handle calls, emails and chats, resolve issues, process orders and returns, and keep product knowledge up-to-date. The role requires empathy, strong communication, and the ability to multi-task in a fast-paced environment.

We value teamwork and provide ongoing training. Weekend and holiday availability is a plus, with a pay range of $12–$18 per hour.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using computers and customer service software.
• Ability to multi-task and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Ability to remain calm and professional in challenging situations.
• Team player with a positive attitude.
• Flexibility to work various shifts, including weekends and holidays as needed.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Resolve customer inquiries, complaints, and issues with patience and understanding.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update account information in the database.
• Identify and elevate complex issues to appropriate team members or supervisors.
• Provide personalized solutions to meet individual customer needs.
• Participate in ongoing training to enhance customer service skills and product knowledge.

Skills

Verbal communication

Written communication

Problem solving

Computer skills

Multi-tasking

Patience

Team player

Flexibility

Calm under pressure

Prior experience

Education

High School Diploma or equivalent

Tools

Customer service software

Job description

North Star Pizza is hiring a part-time Customer Service Representative for our Isanti location. You will handle calls, emails and chats, resolve issues, process orders and returns, and keep product knowledge up-to-date. The role requires empathy, strong communication, and the ability to multi-task in a fast-paced environment.

We value teamwork and provide ongoing training. Weekend and holiday availability is a plus, with a pay range of $12–$18 per hour.