Customer Experience & Solutions Specialist

Domino's Pizza; Arden Hills (MN); On-site; USD 17,000 - 25,000; Full time

Job summary

North Star Pizza in Arden Hills, MN is seeking a Customer Service Representative to provide friendly, empathetic support to customers across calls, emails, and chat. You will answer inquiries, process orders, and help resolve issues with patience and accuracy.

This role requires strong communication, problem-solving, and the ability to multi-task in a fast-paced environment. Previous customer service experience is preferred, and weekend/holiday shifts may be required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and problem-solving abilities.
• Proficiency with computers and customer service software.
• Ability to stay calm and professional in challenging situations.
• Flexible to work weekends and holidays.
• Team player with a positive attitude.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and elevate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Participate in ongoing training to enhance customer service skills and product knowledge

Skills

Communication

Problem solving

Computer proficiency

Multitasking

Empathy

Calm under pressure

Teamwork

Flexible shifts

Education

High school diploma

Job description

North Star Pizza in Arden Hills, MN is seeking a Customer Service Representative to provide friendly, empathetic support to customers across calls, emails, and chat. You will answer inquiries, process orders, and help resolve issues with patience and accuracy.

This role requires strong communication, problem-solving, and the ability to multi-task in a fast-paced environment. Previous customer service experience is preferred, and weekend/holiday shifts may be required.