Customer Service Rep | Growth & Bonus Opportunities

Al Shattuck - State Farm Agent; Rockford (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Al Shattuck - State Farm Agent in Rockford, MI is seeking a Customer Service Representative to deliver exceptional customer experiences and support the agency's growth. You will greet customers, handle inquiries, and coordinate with team members to meet the needs of the community.

The role emphasizes attention to detail, a friendly demeanor, and the ability to manage schedules and policy updates, with opportunities for advancement within the agency.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Al Shattuck - State Farm Agent in Rockford, MI is seeking a Customer Service Representative to deliver exceptional customer experiences and support the agency's growth. You will greet customers, handle inquiries, and coordinate with team members to meet the needs of the community.

The role emphasizes attention to detail, a friendly demeanor, and the ability to manage schedules and policy updates, with opportunities for advancement within the agency.