Bilingual Customer Service Rep (Spanish) — Mon-Fri, 401(k) Match

Metcalfe Enterprises Llc; Sarasota (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Dental insurance

Health insurance

Employee discount

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

Metcalfe Enterprises Llc in Sarasota, FL seeks a Customer Service Representative to assist clients, process insurance claims, and manage CRM records. This family-owned, full-time role offers a Monday–Friday schedule, competitive hourly pay negotiable DOE, and benefits including health, dental, vision, life insurance, 401(k) matching, PTO, and employee discounts.

Spanish language ability is a plus but not mandatory. We value rapport, multitasking, and a professional demeanor.

Formación

• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide information about the products and services to clients
• Work with Customer on setting up their insurance claim
• Manage customers appointment and scheduling based on data entered on internal CRM software
• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Sales Support

Conocimientos

Rapport building

Multitasking

Communication skills

Professional demeanor

Organization

Herramientas

CRM software

Data entry

Descripción del empleo

Metcalfe Enterprises Llc in Sarasota, FL seeks a Customer Service Representative to assist clients, process insurance claims, and manage CRM records. This family-owned, full-time role offers a Monday–Friday schedule, competitive hourly pay negotiable DOE, and benefits including health, dental, vision, life insurance, 401(k) matching, PTO, and employee discounts.

Spanish language ability is a plus but not mandatory. We value rapport, multitasking, and a professional demeanor.