Customer Service Representative - Sarasota

Cool Today - Cooling, Plumbing, Electrical; Sarasota (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health, Vision and Dental

401K with company match up to 30%

Life Insurance

Short-Term and Long-Term Disability

FSA / EPA / Legal Services / Identity盗

PTO

Professional development

Job summary

Cool Today is hiring Customer Service Representatives in Sarasota, FL to join a team focused on delivering excellent customer service. You will answer high-volume calls, respond to emails, schedule service appointments, and update customer accounts while using a computerized system to track information and troubleshoot.

The role emphasizes professional development and a collaborative environment. We offer competitive hourly pay plus commissions, a robust PTO plan, and a benefits package

Qualifications

• High School Diploma or GED preferred.
• 1 year of customer service experience.
• Basic computer proficiency, especially with Microsoft applications.
• Fluent in reading, writing and speaking English.

Responsibilities

• Handle high-volume inbound customer service calls.
• Make outbound calls as needed.
• Respond to email inquiries.
• Record completed work orders from field technicians.
• Expedite unresolved customer grievances to designated departments.
• Maintain accurate customer information and appointment details.
• Actively promote and sell additional services or products.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Cool Today is Now Hiring Customer Service Representatives!

Competitive Hourly Pay + Commission!

Exceptional Work Life Balance!

Looking to work for a company that puts people first?

Does a robust benefits package!

Want to enrich your own growth with company paid professional development?

What about working in a fun and collaborative environment?

Perhaps 401K match means the most to you?

Cool Today is hiring Customer Service Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day. Our customer service representatives answer high volume calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts; respond to email inquiries; place outbound calls; actively promote products and services; receive and record completed work orders; and expedite unresolved customer grievances.

We are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community.

What's in it For Me?

• Market Value Compensation- $18-19 per hour
• Looking for Full Time Shifts
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Do I have What it Takes?

• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Shift Flexibility

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

#CTSarasotaLI