Customer SERVICE REP(G.O.V REP)

VISTA COMMUNICATION SVC; New York (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401k

Health benefits

Government employee discounts

Job summary

VISTA COMMUNICATION SVC is seeking a Customer Service Representative (G.O.V) in a full-time role in New York. The position involves providing information to customers via telephone about product orders, status, returns, and coordinating with internal teams.

No experience is required; training will be provided. The role requires ability to pass government background checks, DMV checks, FBI fingerprinting, drug tests, and record verification.

Qualifications

• High School Diploma or GED required.
• No experience required; willing to train.
• Must pass government background checks and DMV checks.
• Must pass FBI fingerprint check and extensive drug test.

Responsibilities

• Coordinate and manage order entry, inquiries, status, returns and transportation in a call center.
• Use ASI, Logility, EPort’s, AXIOS, and Microsoft tools to manage orders.
• Process high volumes of orders accurately and timely.
• Resolve customer complaints.
• Perform general office duties such as order entry and reporting.
• Back up specialized functions as needed.
• May train new CSRs and foster teamwork.
• Show strong self-directed organizational skills.
• Perform other related duties.

Skills

Customer service

Multi-tasking

Organizational skills

Communication

Team player

Education

High school diploma or GED

Tools

Word

Excel

Databases

Job description

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Vista communications Svc were are a growing agency with state and local goverment and city officials with our company you are guarranted a stable career.

THE POSITION: Customer Service Rep (G.O.V ) $28.85per hour - $35.00 per hour

The Customer Service Rep is responsible for providing a variety of support, customer service and office administration duties related to servicing customers. The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns.

Responsibilities:

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment.
• Utilizes various computer systems such as ASI, Logility, EPort’s , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.
• Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSR’s and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Qualifications:

Education and Knowledge:

• High School Diploma or GED equivalency required.

Experience:

NO EXPERIENCE REQUIRED , JUST BE VERY MOTIVATED , RELIABLE WE WILL PROVIDE TRAINING TO RIGHT MOTIVATED PERSON . MUST BE ABLE TO PASS GOVERNMENT BACKGROUND CHECK ,HAVE ACCEPT CREDIT TO WORK WITH OUR ORGANIZATION , MUST PASS DMV CHECK AND ALSO F.B.I FINGER PRINT CHECK,EXTENSIVE DRUG TEST ,SCHOOL RECORD VERIFY CHECK.

Competencies:

• Strong customer service skills
• Ability to multi-task
• Strong organizational and problem solving skills
• Must be detail oriented and have excellent written and verbal communication skills
• Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
• Must be a team player

COMPENSATION:

• Full Time Position
• $28.85- 35.00 per hour depending on experience
• 40 hours per week
• All benefits included 401k,health benifits and goverment employee discounts,ect