Customer Service Rep — Full-Time, In-Store (Dothan)

Select Mgmt; Dothan (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Benefits after 91 days

Job summary

LoanMax Title Loans in Dothan, AL is seeking a Customer Service Representative to assist borrowers with loan questions, evaluate vehicles, and manage accounts. You will make courtesy calls, process payments, and ensure timely communication with customers regarding their accounts.

You will also ensure compliance with company policies and applicable laws while delivering honest, respectful service to our customers.

Qualifications

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Positive attitude

Excellent communication

Detail-oriented

Education

High school diploma or equivalent

Tools

Data entry

Job description

LoanMax Title Loans in Dothan, AL is seeking a Customer Service Representative to assist borrowers with loan questions, evaluate vehicles, and manage accounts. You will make courtesy calls, process payments, and ensure timely communication with customers regarding their accounts.

You will also ensure compliance with company policies and applicable laws while delivering honest, respectful service to our customers.