Corporate Customer Service Specialist | Fast-Paced Logistics

Forward Air Corporation; Greeneville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Forward Air Corporation in Greeneville, TN is seeking a Corporate Customer Service Representative to handle incoming calls, emails, and chat, providing courteous, professional assistance to customers, sales staff, and station personnel. The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to manage multiple tasks in a fast-paced environment.

A HS diploma or GED is required, and Hazardous Materials training can be completed after

Qualifications

• Minimum 1 year of customer service experience.
• Ability to complete tasks to deadlines.
• Ability to work with customers, employees, and management.
• Desire for long-term career with a leading company.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• High school diploma or GED.
• Pass basic Hazardous Materials Training.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls, emails, and chat to provide detailed information for one-touch resolution.
• Data entry documenting calls and emails.
• Process shipment change requests and follow up to ensure completion.
• Run customer reports and provide results to appropriate parties on time.
• Review shipment tracking history and report delays.
• Maintain records and logs as required by specific job function.
• Consistently monitor email requests and provide detailed information in a timely fashion.
• Regular and dependable attendance.
• Office cleanliness - work space must be kept neat and organized.
• Other duties as assigned.

Skills

Customer service

Communication

MS Office

Typing 35 wpm

Multitasking

Education

High School diploma or GED

Tools

AS400 DOS-based system

Job description

Forward Air Corporation in Greeneville, TN is seeking a Corporate Customer Service Representative to handle incoming calls, emails, and chat, providing courteous, professional assistance to customers, sales staff, and station personnel. The role requires at least 1 year of customer service experience, proficiency with Microsoft Office, and the ability to manage multiple tasks in a fast-paced environment.

A HS diploma or GED is required, and Hazardous Materials training can be completed after