Customer Service Rep, Export Markets (Bilingual Spanish)

Symrise AG; Goose Creek (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

Symrise AG seeks a Customer Service Representative to oversee the export order process from entry to shipment for both export and domestic customers. You will coordinate with Sales, Planning, Logistics, and Finance to ensure timely documentation and compliant shipments.

Responsibilities include order confirmation, document preparation, invoicing, and handling inquiries. Fluency in Spanish and English, plus experience with ERP/CRM systems, are essential for success in this role.

Qualifications

• High School Diploma / GED required. College degree preferred.
• 3+ years of Customer Service experience within a manufacturing or distribution center environment.
• 3+ years of Export Order Management experience.
• Fluent Spanish/English written and verbal skills required.
• Experience with Logistics is highly desired and prioritized.
• Proficient with Microsoft Office, especially Word and Excel.
• Experience with ERP (SAP/Oracle) and/or CRM (Salesforce, etc.). SAP knowledge preferred.
• Excellent communication skills—verbal and written.
• Strong knowledge of export regulations, customs procedures, and international shipping docs.
• Familiarity with Incoterms.
• Self-motivated with strong problem-solving skills.
• Able to multitask in a fast-paced environment and prioritize under pressure.
• Strong organizational skills and ability to follow through on multiple projects.
• Experience collaborating cross-functionally with other departments.
• Experience with freight forwarders and customs brokers is a plus.
• Export compliance or logistics management certification desirable.

Responsibilities

• Receives and confirms orders for export and domestic markets, including order management and invoicing.
• Coordinates with Sales, Planning, Logistics, Finance, and other departments to ensure smooth fulfillment.
• Prepares and submits export documents (invoices, packing lists, origin certificates, etc.).
• Works with Finance to handle credits, debits, LC, and special billing.
• Enters customer complaints and ensures follow-up with Sales and Quality.
• Facilitates COR2 issue resolution with Planning, Logistics, Quality, and Sales.
• Provides backup support to colleagues as required.

Skills

Bilingual Spanish-English

SAP/Oracle ERP

CRM: Salesforce

Word & Excel

Export regulations knowledge

Communication skills

Multitasking under pressure

Education

High School Diploma / GED

College degree preferred

Tools

SAP

Oracle ERP

Salesforce

Job description

Symrise is a global supplier of fragrances, flavors, food, nutrition and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.9 billion in the 2025 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Scent & Care creates and sells fragrances, cosmetic ingredients, aroma molecules and mint aromas. Manufacturers use it to produce perfumes, personal care and cosmetic products, cleaning products and detergents, home fragrances and oral care products.

About the Role

Position Summary

The Customer Service Representative is responsible for overseeing the entire export order process, from order entry to shipment to customers, including but not limited to order management, shipment coordination, product and documents preparation, communication to customers and ensuring the process complies with relevant trade regulations and customs requirements.

Essential Duties and Responsibilities

• Acts as the primary contact for assigned accounts (Export and Domestic markets), responsible for receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant Customer Service reporting activities/Client portal information communication and retrieval to include order management and invoicing activities.
• Coordinates with Sales, Customers, Planning, Logistics, Finance, and other relevant departments and parties (e.g. South Carolina Chamber of Commerce) to ensure smooth order fulfillment, prompt documents preparation and submission.
• Prepares, reviews and submits Export documentation to customers, including invoices, packing lists, certificates of origin, certificates of analysis and shipping documents to ensure compliance with regulations and requirements of importing countries.
• Works with Finance to gather necessary information to complete credits, debits, letters of credit, consignment and any special billing in a timely manner.
• Enters customer complaints and ensures follow-up is provided to the customer either formally or informally as required. Coordinates communication with Sales and Quality.
• Facilitates COR2 issue resolution with Planning, Logistics, Quality and Sales to ensure smooth order fulfillment.
• Provides support to colleagues as required.
• Acts as back-up when needed

About You

Required Qualifications:

• High School Diploma / GED required. College degree preferred.
• Minimum of 3 years of Customer Service experience within a manufacturing or distribution center environment.
• 3+ years of proven experience in Export Order Management.
• Fluent Bilingual (Spanish/English) skills both written and verbal is required.
• Experience with Logistics is highly desired and will be prioritized.
• Proficiency with Microsoft Office, with emphasis on Word and Excel.
• Must have experience working with an ERP system (i.e. SAP, Oracle, etc.) and/or a CRM system (i.e. C4C, Salesforce, etc.) that includes order management. SAP knowledge is strongly preferred but not required.
• Excellent communication skills both verbal and written are essential.
• Strong knowledge of export regulations, customs procedures, and international shipping documentation.
• Familiarity with Incoterms.
• Self motivated individual with strong problem-solving skills.
• Ability to effectively multitask in a fast-paced environment and effectively prioritize under pressure.
• Strong organizational skills and ability to follow through with multiple projects.
• Ability to deal with conflict and able to influence across functional lines.
• Experience doing data entry as you are talking to customers is a huge plus.
• Experience cultivating relationships and collaborating cross-functionally with other departments is key to this role.
• Experience working with freight forwarders and customs brokers is a plus.
• Certification in export compliance or logistics management is desirable.

What We Offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.